MY
Mzomhle Y

1 reviews | Active since Apr 2021

22 Apr 2021, 11:43

Using Prime Meridian Direct? Well, You must value your premiums more than you value your car.

So I hit a ***let on the 8th of December 2020, my Front bumper was smashed and the radiator, and also the dashboard lit Traction control & ABS lights after the accident. My car was then Rear towed from the scene. I logged a claim they asked to take full pictures of the car, i did and sent it to them. I asked for a courtesy car and got it on 17th December till early February. My car was done on the 3rd of March 2021, when i went to pick it up at Liberty Panelbeaters Kokstad; i noted alot of scratches and dents on the rear bumper, also on the roof and a dimple on the back passenger door, and also on the mirror cover, basically my car had scratches all over. I made an enquiry with Liberty Panelbeaters who told me to take up with The insurance ie PMD. So i did that, PMD asked for Photos of the scratches and dents and told me they're doing an investigation about them. And today (22/04/2020) they're telling me that they will not fix the scratches ( which happened while my car was in their Possession together with Liberty Panelbeaters). Bear in mind that my car no longer has Warranty because they (Prime Meridian Direct and Liberty Panelbeaters) did not fix the Traction control and ABS lights that lit on the dashboard after my car had the above mentioned accident. So because of Prime Meridian Direct my car doesn't have a warranty and it's full of scratches and dents like a drunkard car.

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Replies (2)
Prime South Africa
Prime South Africa's reply22 Apr 2021, 12:51
Official
Dear  Mzomhle Y,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply26 Apr 2021, 08:08
Official
Dear Mzomhle Y,
 
We appreciate the opportunity to address your inquiry as we are committed to treating our clients fairly.

At PMD we ensure that vehicles are repaired with the utmost care and up to the appropriate standard. A review of your claim confirms that only pre-existing damage remains unrepaired and that your warranty was unaffected by the completion of the approved repairs.   

Regardless of the above, our Market Conduct Team will provide you with a detailed explanation of the matter. 

Unlike with many other insurers, PMD policy premiums never increase on claim free policies.

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 
The PMD Team