sM
sam M

1 reviews | Active since Mar 2018

22 Mar 2018, 09:09

Useless Insurance

I was involved in an accident on the 23 of Feb, i submitted all the relevant claims information as advised. after a month of waiting, i have now being told that PMD ONLY cover minor scratches and dents and NOT liable to cover cars that driviable. let me remind you that you once approved my claim with the similar conditions. WHY NOT THIS ONE... Claim Number CL1004***28

Mr.Sam makola

0
Replies (3)
Prime South Africa
Prime South Africa's reply22 Mar 2018, 09:59
Official

Dear ***,

We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.

Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 26 March 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply23 Mar 2018, 09:58
Official

Dear sam makola,

We appreciate the time you have taken to bring your concern to our attention. Thank you.

Your disappointment at the outcome of your claim is most regrettable. Whilst we are deeply sympathetic to learn of your loss, we are obliged to maintain a strict application of our policy terms and conditions.

A review of your policy history revealed that the specific policy exclusions were provided to you.

Our Client Representation Department will further communicate in more detail the outcome of your specific claim and the operation of your policy.

Assuring you of our continued best endeavours.

Kind regards,

The PMD Team

sM
sam M's update29 Mar 2018, 16:50
Reviewer Update
Clearly i cant see that you dont value your loyal customers. i am left with option but to lodge a complain with ombudsman.