TB
Thrishan B
1 reviews | Active since Apr 2022
06 Apr 2022, 21:20
Useless Customer Care
Took out a Comprehensive car Insurance with Pmd on 31 March 2022 for Cover starting in on 1 April 2022 . Debit order had Taken Place But No Confirmation of Cover?? Sent Numerous emails only to get a Telephonic Call today 6 April 2022 from the Company to My Vehicle is Not Covered due to the Fact that I never Submitted Photo of the Vehicle. So it becomes The Clients Fault that they Never send Confirmation of the Cover? Absolutely Ridiculous
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Apr 2022, 08:21Dear Thrishan B,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply07 Apr 2022, 08:21
Official
Dear Thrishan B,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
13 Apr 2022, 11:13Dear Thrishan B
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Our company prides itself on providing world-class service. Furthermore, our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions
Our system confirms that your confirmation of cover letter was successfully sent to you on the same day of your purchase call.
Nonetheless, we are pleased to notice that these documents were already resent to you and the photo requirement for your cover to commence re-explained to you.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Kind regards,
The PMD Team
Prime South Africa's reply13 Apr 2022, 11:13
Official
Dear Thrishan B
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Our company prides itself on providing world-class service. Furthermore, our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions
Our system confirms that your confirmation of cover letter was successfully sent to you on the same day of your purchase call.
Nonetheless, we are pleased to notice that these documents were already resent to you and the photo requirement for your cover to commence re-explained to you.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Kind regards,
The PMD Team