Useless Company

I logged a glass claim on 05th December. I've been given a run around since then. The staff show no level of accountability, I spoke to Busi, she told me she would call me the next morning and never did. I followed up with Filley, she told she would call me back that afternoon, and she never did either. I am driving around with a quarter glass missing for so long and it increases my risk of a second break in. The only feedback I get is that they would speak to the claim assessor and revert to me, but they never do.

I also got an SMS about moving my debit order to 19 of December, the first one was on the 04 December. I rep**** "NO" because I knew there would be no money in my account, despite this, I got a second SMS on 09 December requesting an early debit again, once again, I rep**** "NO", lo and behold they still debited my account on the 19 December despite there being no funds in the account, what a bunch of losers!

Prime South Africa portrays this professional image when you join, however when there's a claim, you see the true side of them. I will not be insuring my next car with them.

They also asked me to submit a review once the claim was approved, that is deceiving, they should only ask for a review once the claim has been settled so the review takes the full picture into consideration and it is objective.

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