1 reviews | Active since Aug 2018
Untimely & Unprofessional Service
Hi Prime
I'm dissapointed by your turn around time & professionalism on my specific claim. i've filled a claim with claim number CL ********** 49 for an accident that took place on the 28 June 2018. There is little to no complexity on such a claim and yet its taking more 42 days and your internal team hasn't even made a decision on the way forward.
Secondly, I've had to plead with you assessing team to come out to asses my car after having explained to the the extent of the damage; should you team not have the competence required to know when assesments are required ? They missed appointments on two occasions after i had to miss work and arrange transportation to get me home during working hours. The assessment finally took place but even then the originally appointed assessor didn't show up and another assesor had to come on his behalf 40 minutes later.
Thirdly, non of the information being sourced from third parties is being validated with me "your client" but this is the very same information that will be used for processing the claim.
My only ask is that you work with a sense of urgency, in a logical manner and apply diligence and professionalism. Please do note i'm currently hiring a car and the longer the claim takes the more i pay.
Could you please advise on timings for closing out my claim.
Kind Regards
Dear Gugulethu-no***a,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Gugulethu-no***a,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Hello Gugulethu-no***a,
Thank you for taking the time to bring your concern to our attention.
It is troubling to hear of your experience as client service is important to us. We do wish to assure you that we perform our claims validation not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of the assessment performed found that our assessor provided a professional, consistent and accurate assessment of the accident related damages. Nonetheless, a further assessor was assigned to review the additional damage you requested be assessed.
Your assigned Claims Technician has provided you with a further update on your claim and confirmed that it will be submitted for a decision soon.
We wish to remind you that there is no excess to pay when you claim with PMD.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Gugulethu-no***a,
Thank you for taking the time to bring your concern to our attention.
It is troubling to hear of your experience as client service is important to us. We do wish to assure you that we perform our claims validation not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of the assessment performed found that our assessor provided a professional, consistent and accurate assessment of the accident related damages. Nonetheless, a further assessor was assigned to review the additional damage you requested be assessed.
Your assigned Claims Technician has provided you with a further update on your claim and confirmed that it will be submitted for a decision soon.
We wish to remind you that there is no excess to pay when you claim with PMD.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team