1 reviews | Active since Feb 2017
Unsuccesful Insurance Claim
<p>I have been with PMD motor insurance for almost 2 years now with no ommit of any debit order monthly ,i have made an accident claim 26January 2017 till date i haven't received any claims and just now i got an e-mail that i won't be paid justifying the incident..</p> <p>This proves how *********** and delinquant the company is with their customers ,it's just a money making scheme ,false hope for uforseen events that occurs at your none disposal aclaimed help from the company that insured to find they declining the application....</p> <p>i edge my preiums to be reversed or the claim to be reviewed and approved as per agreement i had with them from 2015 January on my first payment instruction.</p>
Hello Thandiwe173,
Please be assured that we appreciate your disquiet as client service is extremely important to us.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance. Rather it was designed to contribute towards the cost of repairing motor vehicle accident damages.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, claims are assessed in accordance with the benefits selected.
Our client representation department has already contacted you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello Thandiwe173,
Please be assured that we appreciate your disquiet as client service is extremely important to us.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance. Rather it was designed to contribute towards the cost of repairing motor vehicle accident damages.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, claims are assessed in accordance with the benefits selected.
Our client representation department has already contacted you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team