HO
Hendrik O
1 reviews | Active since Nov 2023
02 Jun 2026, 11:01
Unsatisfied customer
I took out a car insurance in the beginning of Mrt 2026. I later phoned Prime and cancelled the policy. However, end of April the premium went off my bank account. I phone Prime again the reverse the premium. They promised to do so. This month end of May 2026 the premium went off again. I phoned Prime again I was transferred to two persons. The last one told me that she can see that I have phoned but she will asked the person that attend to my problem is not now available. How can one deduct a premium if the person is not yet after two months onboarded?
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Replies (2)
Prime South Africa's replyOfficial
02 Jun 2026, 15:29Hello Hendrik, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply02 Jun 2026, 15:29
Official
Hello Hendrik, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
05 Jun 2026, 13:45Hello Hendrik O,
Thank you for your post and for bringing this to our attention. We understand how frustrating it is when deductions continue after a cancellation request and we’re sorry for any inconvenience you have experienced as a result.
At Prime, we’re committed to treating all our existing and potential policyholders fairly and to ensure that requests are attended to promptly.
A review of your matter confirms that the policy has now been cancelled, and the premiums deducted after your cancellation request have been processed for a refund and will reach your account very soon.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity and we hope to reconnect with you in future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help. on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply05 Jun 2026, 13:45
Official
Hello Hendrik O,
Thank you for your post and for bringing this to our attention. We understand how frustrating it is when deductions continue after a cancellation request and we’re sorry for any inconvenience you have experienced as a result.
At Prime, we’re committed to treating all our existing and potential policyholders fairly and to ensure that requests are attended to promptly.
A review of your matter confirms that the policy has now been cancelled, and the premiums deducted after your cancellation request have been processed for a refund and will reach your account very soon.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity and we hope to reconnect with you in future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help. on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team