MS
Mahlodi S
1 reviews | Active since Feb 2026
10 Mar 2026, 11:19
Unsatisfied
Good day sir/madam I'm writing to express my frustration with the recent handling of my claim.Despite clear evidence of your company's liability, my claim has been denied, citing unclear reasons.ive fulfilled all policy requirements,but the claim has been rejected..this has caused significant financial strain,I've paid the full amount of R17120,00 on the 9th of February,but unfortunately I did not get help i needed. I have been waiting for updates about when I will be getting my car but I always get rejected when I ask about the situation and ask for more information. It would be better if I got valid reasons why I can't be helped,I request a through review and consideration of my claim.please provide clear reasons for the denial and steps to resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Mar 2026, 11:45Hello Mahlodi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Mar 2026, 11:45
Official
Hello Mahlodi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
12 Mar 2026, 16:03Hello Mahlodi S,
Thank you for taking the time to share your feedback with us. We know how important your car is to your day-to-day life, and we’re sorry for the frustration you’ve experienced.
At Prime, we’re committed to clear, honest communication and to making sure repairs are carried out safely through our approved partners so that cars are returned in a roadworthy condition.
Our records show that your claim was approved and that your agreed excess was duly paid, so that your repairs could get started. Since then, additional engine-related issues have been identified, which must be addressed before your car can be safely released back to you. We’ve engaged directly with the repairer and our team is continuing to work with them to make sure you receive accurate updates and that the remaining work is completed as quickly and safely as possible.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We know how important your car is to your day-to-day life, and we’re sorry for the frustration you’ve experienced.
At Prime, we’re committed to clear, honest communication and to making sure repairs are carried out safely through our approved partners so that cars are returned in a roadworthy condition.
Our records show that your claim was approved and that your agreed excess was duly paid, so that your repairs could get started. Since then, additional engine-related issues have been identified, which must be addressed before your car can be safely released back to you. We’ve engaged directly with the repairer and our team is continuing to work with them to make sure you receive accurate updates and that the remaining work is completed as quickly and safely as possible.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply12 Mar 2026, 16:03
Official
Hello Mahlodi S,
Thank you for taking the time to share your feedback with us. We know how important your car is to your day-to-day life, and we’re sorry for the frustration you’ve experienced.
At Prime, we’re committed to clear, honest communication and to making sure repairs are carried out safely through our approved partners so that cars are returned in a roadworthy condition.
Our records show that your claim was approved and that your agreed excess was duly paid, so that your repairs could get started. Since then, additional engine-related issues have been identified, which must be addressed before your car can be safely released back to you. We’ve engaged directly with the repairer and our team is continuing to work with them to make sure you receive accurate updates and that the remaining work is completed as quickly and safely as possible.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We know how important your car is to your day-to-day life, and we’re sorry for the frustration you’ve experienced.
At Prime, we’re committed to clear, honest communication and to making sure repairs are carried out safely through our approved partners so that cars are returned in a roadworthy condition.
Our records show that your claim was approved and that your agreed excess was duly paid, so that your repairs could get started. Since then, additional engine-related issues have been identified, which must be addressed before your car can be safely released back to you. We’ve engaged directly with the repairer and our team is continuing to work with them to make sure you receive accurate updates and that the remaining work is completed as quickly and safely as possible.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team