LM
Lesiba M
1 reviews | Active since Jun 2019
25 Jun 2019, 12:49
unsatified client about Prime mederian direct
CL*** I was involved in accident on 25 april 2019 and my car BW72CTGP was damage also parking bay and electrical DB board was damage,and i call PMD to inform them about accident and they send towing truck to pick up my car to SMD pretoria,PMD send me all necessary document that are needed for claim and i did fiil them and sign them.and later they told me my car to be repaired it gonna cost the value of the car then is a write off,and they want to give me R8228,the car is paid off by me a year ago,now i must pay at smd to collect my car.the whole process im not happy about it is being unfair to me since im a loyal client since december 2014.
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Prime South Africa's replyOfficial
25 Jun 2019, 14:17Dear Lesiba M
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's reply25 Jun 2019, 14:17
Official
Dear Lesiba M
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's replyOfficial
27 Jun 2019, 09:02Dear Lesiba M,
Thank you for taking the time to raise your concern with us.
At PMD we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. Normally when a vehicle is written off as a result of accidental damage, upon approval of a claim, the insurer reserves the right to uplift and salvage the vehicle and make payment available to the owner.
Rest assured that the fair treatment of clients is of paramount importance to us. As such, in an attempt to accommodate your request to retain your vehicle an adjusted settlement offer was agreed to. We are pleased to note that this matter has already been resolved and that the claim has been paid out.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase the premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
At PMD we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. Normally when a vehicle is written off as a result of accidental damage, upon approval of a claim, the insurer reserves the right to uplift and salvage the vehicle and make payment available to the owner.
Rest assured that the fair treatment of clients is of paramount importance to us. As such, in an attempt to accommodate your request to retain your vehicle an adjusted settlement offer was agreed to. We are pleased to note that this matter has already been resolved and that the claim has been paid out.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase the premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Jun 2019, 09:02
Official
Dear Lesiba M,
Thank you for taking the time to raise your concern with us.
At PMD we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. Normally when a vehicle is written off as a result of accidental damage, upon approval of a claim, the insurer reserves the right to uplift and salvage the vehicle and make payment available to the owner.
Rest assured that the fair treatment of clients is of paramount importance to us. As such, in an attempt to accommodate your request to retain your vehicle an adjusted settlement offer was agreed to. We are pleased to note that this matter has already been resolved and that the claim has been paid out.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase the premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
At PMD we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. Normally when a vehicle is written off as a result of accidental damage, upon approval of a claim, the insurer reserves the right to uplift and salvage the vehicle and make payment available to the owner.
Rest assured that the fair treatment of clients is of paramount importance to us. As such, in an attempt to accommodate your request to retain your vehicle an adjusted settlement offer was agreed to. We are pleased to note that this matter has already been resolved and that the claim has been paid out.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase the premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team