ZP
Zanele P
1 reviews | Active since Jan 2024
31 Jan 2024, 10:21
Unreliable insurance company
I have been having issues with getting them to pay for damages since my car was caught in a hail storm in December 2023. They have been making empty promises and gave me an amount they were willing to pay them last minute they changed the amount to a quarter of what they had initially said. Now I am stuck between them the panel beater and a damaged car because of pmd being unreliable.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
31 Jan 2024, 13:09Dear Zanele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Jan 2024, 13:09
Official
Dear Zanele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
02 Feb 2024, 14:40 Dear Ms Phoswa
Thank you for your post. At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the incident damage.
Kindly note that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself. In this case, the perceived delays are heavily attributed to finding a repairer.
A review of your claim confirms that your claim was approved and authorisation has been sent to the repairer.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the incident damage.
Kindly note that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself. In this case, the perceived delays are heavily attributed to finding a repairer.
A review of your claim confirms that your claim was approved and authorisation has been sent to the repairer.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 Feb 2024, 14:40
Official
Dear Ms Phoswa
Thank you for your post. At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the incident damage.
Kindly note that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself. In this case, the perceived delays are heavily attributed to finding a repairer.
A review of your claim confirms that your claim was approved and authorisation has been sent to the repairer.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the incident damage.
Kindly note that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself. In this case, the perceived delays are heavily attributed to finding a repairer.
A review of your claim confirms that your claim was approved and authorisation has been sent to the repairer.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team