mG
muffin G
1 reviews | Active since Oct 2020
16 Oct 2020, 12:24
unreliable car insurance..
Have been awaiting their call for a month now and theres no feedback whenever i call i am told i have to wait for SASRIA without any time frame, they call it turn around time. i was even told that i must fix my car then they will pay me back. yesterday one of their managers went as far as sending an email and told me he is assuring me of their best endeavours on my behalf as if it is a favour for them to be working on my claim while they deduct every month, their promises goes from 48 hours, 5-10 days then many more days... i called the SASRIA company and they told me they have nothing on their system about me and when i call PMD for details, i am told i am not a member of SASRIA so i cannot call, so i don't understand why i am told about SASRIA when i claim but i am considered not a member.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
16 Oct 2020, 15:02Dear ****in G,
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Oct 2020, 15:02
Official
Dear ****in G,
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 Oct 2020, 15:06Dear ****in G,
Thank you for your post.
Unlike many other insurers, we are delighted to confirm that your affordable Comprehensive policy includes cover under SASRIA.
At PMD, we pride ourselves in ensuring that our policyholders are aware of the products they are purchasing. This is why our policy documents are easy to read and understand. Clients are correctly informed that where a vehicle is damaged or lost through riots, strikes or public disorder, it will be covered by SASRIA SOC Ltd.
Kindly keep in mind that we are reliant on SASRIA’s turnaround times regarding the validation of claims as they are an independent service provider.
We confirm that our Market Conduct Team has already provided you with clarity on this matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 Oct 2020, 15:06
Official
Dear ****in G,
Thank you for your post.
Unlike many other insurers, we are delighted to confirm that your affordable Comprehensive policy includes cover under SASRIA.
At PMD, we pride ourselves in ensuring that our policyholders are aware of the products they are purchasing. This is why our policy documents are easy to read and understand. Clients are correctly informed that where a vehicle is damaged or lost through riots, strikes or public disorder, it will be covered by SASRIA SOC Ltd.
Kindly keep in mind that we are reliant on SASRIA’s turnaround times regarding the validation of claims as they are an independent service provider.
We confirm that our Market Conduct Team has already provided you with clarity on this matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
mG
muffin G's updateReviewer Update
20 Oct 2020, 15:58I have just called SASRIA claim department, they have no information or claim from you guys regarding my claim. That is why you can’t even provide documentS or details that shows you have made a claim with SASRIA. This clearly shows that you guys are hiding something or running away from your responsibility. It makes sense that i was told i must fix my car then you guys will pay me, it’s because you want to make a claim on behalf and then take the money
Do the right thing, especially you Joanie van den Heever and Submit my claim.
Do the right thing, especially you Joanie van den Heever and Submit my claim.
mG
muffin G's update20 Oct 2020, 15:58
Reviewer Update
I have just called SASRIA claim department, they have no information or claim from you guys regarding my claim. That is why you can’t even provide documentS or details that shows you have made a claim with SASRIA. This clearly shows that you guys are hiding something or running away from your responsibility. It makes sense that i was told i must fix my car then you guys will pay me, it’s because you want to make a claim on behalf and then take the money
Do the right thing, especially you Joanie van den Heever and Submit my claim.
Do the right thing, especially you Joanie van den Heever and Submit my claim.