TM
Tsholofelo M
1 reviews | Active since Mar 2018
20 Dec 2023, 12:50
Unreachable
How do you get hold of this insurance? Devestating one thing I want when I have insurance is peace of mind. This insurance does it give me peace of mind. They lines are not going through how do you even reach out when one is in trouble an requires covers? Bad service indeed I will not recommend this insurance to anyone as it is I want to cancel insurance with them ASAP.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Dec 2023, 14:52Dear Tsholofelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Dec 2023, 14:52
Official
Dear Tsholofelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
22 Dec 2023, 12:14Hello Tsholofelo M,
Thank you for raising your worry with us.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are delighted that we could connect on the same day as your post and address your query directly. During our conversation, it became clear that the issue stemmed from an incorrect number being used to contact us.
Isn’t it reassuring to know that at PMD assistance is just a push of a button away - our contact details are always available on our website, mobile app, SMSs and other correspondence.
Assuring you of our best efforts on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply22 Dec 2023, 12:14
Official
Hello Tsholofelo M,
Thank you for raising your worry with us.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are delighted that we could connect on the same day as your post and address your query directly. During our conversation, it became clear that the issue stemmed from an incorrect number being used to contact us.
Isn’t it reassuring to know that at PMD assistance is just a push of a button away - our contact details are always available on our website, mobile app, SMSs and other correspondence.
Assuring you of our best efforts on your behalf.
Kind regards,
The PMD Team