LH
Lisle H
1 reviews | Active since Feb 2018
16 Jan 2025, 13:56
Unprotected Insurance Client - Prime SA breaches on POPIA ACT
I had a POPIA ACT breach on my recent insurance claim, with Prime, i have been emailing and calling them since the 9th of December 2024 regarding this breach, i am yet to receive a response on complaint.
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Prime South Africa's replyOfficial
16 Jan 2025, 16:16Dear Lisle ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply16 Jan 2025, 16:16
Official
Dear Lisle ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
LH
Lisle H's updateReviewer Update
23 Jan 2025, 10:20Hi i loaded my complaint on the 16th today being the 23rd ive not had a call from Edward yet. Alicia was drafting a response to me on Tuesday already it’s Thursday today i am assuming the reply is stuck in space still??? Instead 2 very confused consultants with no insights called me with no update on my claim and or complaint
LH
Lisle H's update23 Jan 2025, 10:20
Reviewer Update
Hi i loaded my complaint on the 16th today being the 23rd ive not had a call from Edward yet. Alicia was drafting a response to me on Tuesday already it’s Thursday today i am assuming the reply is stuck in space still??? Instead 2 very confused consultants with no insights called me with no update on my claim and or complaint