TN
TJ N
1 reviews | Active since May 2021
27 May 2021, 15:41
UNPROFESSIONAL INSURANCE
Do not be fooled by low premiums and small claims e.g. (windscreens/Bumpers etc) handled by the insurance. 6 months my car got water damaged to-date the car is still being fixed. It was taken from BMW Sandton after being declared a write-off, to a couple of repairers Vanos Tech and one in Centurion by the insurance and every-week I have problems with the car.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
27 May 2021, 16:11Dear TJ Ncholo,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 May 2021, 16:11
Official
Dear TJ Ncholo,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
31 May 2021, 09:37Dear TJ N,
Thank you for your post.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
It saddens us to note your dissatisfaction with the repair process on your approved claim as we always endeavour to ensure that clients do not experience any inconvenience when they have been involved in such an unforeseen incident. A review of your claim does confirm that our claims team is working closely with the repairer to ensure a swift resolution.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Kind regards,
The PMD Team
Prime South Africa's reply31 May 2021, 09:37
Official
Dear TJ N,
Thank you for your post.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
It saddens us to note your dissatisfaction with the repair process on your approved claim as we always endeavour to ensure that clients do not experience any inconvenience when they have been involved in such an unforeseen incident. A review of your claim does confirm that our claims team is working closely with the repairer to ensure a swift resolution.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Kind regards,
The PMD Team
TN
TJ N's updateReviewer Update
02 Jun 2021, 20:00There is a lot that happened since the incident, First Help towed the car and acknowledged a dent they caused on the bumper, went on to respray it. I reported the paint used is different, they sent me to BMW Sandton to confirm this. It was confirmed the painting is different, they notified the insurance to let me return the car for a re-spray. Suddenly when I want to return it, I am being told nothing is wrong with the paint they used. Worse is that the insurance is not doing anything to help fix this mess. They even prayed the headlights and ruined my number plate.
TN
TJ N's update02 Jun 2021, 20:00
Reviewer Update
There is a lot that happened since the incident, First Help towed the car and acknowledged a dent they caused on the bumper, went on to respray it. I reported the paint used is different, they sent me to BMW Sandton to confirm this. It was confirmed the painting is different, they notified the insurance to let me return the car for a re-spray. Suddenly when I want to return it, I am being told nothing is wrong with the paint they used. Worse is that the insurance is not doing anything to help fix this mess. They even prayed the headlights and ruined my number plate.