1 reviews | Active since Mar 2021
unpleasant treatment
I have been a client with PMD for almost 3 years and was involved in an accident on the 08th of February 2021 and when I claim their response to the claim was rejected and they stated that my insurance was inactive because of picture that was not submitted and that I made a late payment on that month but what surprised me was that they always sent massages remind me about the premium but now my cover is inactive and also pictures though when I took a cover pictures were submitted. I have also sent them a email asking for my money back since they indicated that from October 2021 cover has been inactive and they said I must wait for 42days but for them to reply it takes them 2 days .They car wants R146.000 for repair and is very strenuous and depressing for me .
Hope you will help me .
Regards
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to raise your query with us and assure you that we take great pride in paying all valid claims.
As you are aware, when a premium is missed and not caught up within the grace period, cover lapses. In order for cover to reinstate cover under your policy, you are required to pay the next premium and submit the required photographs of the vehicle. We are obliged to maintain a strict application of our policy terms and conditions for the protection of all our policyholders.
Our Market Conduct Team assures us that they have already been in contact with you and will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate the time you have taken to raise your query with us and assure you that we take great pride in paying all valid claims.
As you are aware, when a premium is missed and not caught up within the grace period, cover lapses. In order for cover to reinstate cover under your policy, you are required to pay the next premium and submit the required photographs of the vehicle. We are obliged to maintain a strict application of our policy terms and conditions for the protection of all our policyholders.
Our Market Conduct Team assures us that they have already been in contact with you and will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team