LM
Lerato M
1 reviews | Active since Aug 2025
05 Aug 2025, 12:37
Unpleasant experience with Prime SA
I lodged my claim in July, I have had to constantly call and not get any concrete answers as to what the status of my claim is. I have waited for over 15 days for the validation process to be completed, and to date there is no outcome. Even during this process, I barely received any feedback. Emails are never responded to, and when you call to enquire, you get told different stories all the time. This has been an unpleasant and frustrating process.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Aug 2025, 14:13Dear Lerato, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply05 Aug 2025, 14:13
Official
Dear Lerato, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
08 Aug 2025, 15:38Dear Lerato M,
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve and deliver better service to all our clients.
As you know,your claim has been approved. While we always aim to finalise claims as quickly as possible, some cases require additional work to ensure accuracy and fairness.
Our Market Conduct Team will be in contact with you shortly to address your concerns in more detail and ensure you feel fully supported throughout the remainder of the process.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service, making us a trusted choice for over a decade.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve and deliver better service to all our clients.
As you know,your claim has been approved. While we always aim to finalise claims as quickly as possible, some cases require additional work to ensure accuracy and fairness.
Our Market Conduct Team will be in contact with you shortly to address your concerns in more detail and ensure you feel fully supported throughout the remainder of the process.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service, making us a trusted choice for over a decade.
Kind regards,
The Prime SA Team
Prime South Africa's reply08 Aug 2025, 15:38
Official
Dear Lerato M,
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve and deliver better service to all our clients.
As you know,your claim has been approved. While we always aim to finalise claims as quickly as possible, some cases require additional work to ensure accuracy and fairness.
Our Market Conduct Team will be in contact with you shortly to address your concerns in more detail and ensure you feel fully supported throughout the remainder of the process.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service, making us a trusted choice for over a decade.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve and deliver better service to all our clients.
As you know,your claim has been approved. While we always aim to finalise claims as quickly as possible, some cases require additional work to ensure accuracy and fairness.
Our Market Conduct Team will be in contact with you shortly to address your concerns in more detail and ensure you feel fully supported throughout the remainder of the process.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service, making us a trusted choice for over a decade.
Kind regards,
The Prime SA Team