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Heidi M

1 reviews | Active since Sept 2020

07 Feb 2022, 07:21

Unlimited Roadside Assistance is a Lie

September 10 when I had my accident. The back and forth of calling and not getting assistance. the person that was dealing with my claim was always busy, and I could never get hold of her. Fast forward... After 5 months and me finally thinking I will get my car and it's fixed now... I am stuck on the side of the road like I have been the last 2 months of my life. I'm calling roadside assistance, they tell me they can't help because I have exhausted my roadside assistance limits, I can only have 8. I go back to my policy, it states that roadside assistance is unlimited. I am crying because all the other times I used this roadside assistance thing, is coz the panelbeaters and PMD didn't fix my car correctly... Now I am stuck here not knowing what to do. PMD has been debiting my account every month without fail for the past 5 months, but have not resolved my issue.

I am at the point of selling my car or just letting the back take it coz wow! I cannot believe the **** I had to to go through for the last 5 months... Only to end up back here. I don't know what to call, I don't know what to do, and I absolutely hate PMD.

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Replies (2)
Prime South Africa
Prime South Africa's reply07 Feb 2022, 08:40
Official
 Dear  Heidi M,
 
Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team

Prime South Africa
Prime South Africa's reply14 Feb 2022, 11:22
Official
 
Dear Heidi M,

Thank you for bringing your displeasure to our attention.

We wish to assure you that client service is of paramount importance to us. As such, all client feedback is greatly appreciated as it assists us in improving our processes and providing our clients with the world-class service that they have come to know and expect from us.

Our Prime Motor Comprehensive policy provides clients with the freedom of towing for mechanical failure up to two claims per annum. All benefits are therefore afforded to clients in line with the terms and conditions of their policy. We ensure that our policies are easy to read as we take immense pride in ensuring that our clients are well informed.

We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle.

We are excited to reconfirm that our premiums remain fixed for 24 months on all claim free policies.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team