1 reviews | Active since Feb 2016
Unhappy with service provider (Insurance)
Dear sir..... I had an accident on the 06/01/2016 with my car.... I went to police station to make an accident report and called my insurance... they told me that they are going to email me some forms to fill and email them back....on the 07/01/2016.... I received an sms on the 11/01/2016 telling me that my form were received. After two weeks a called and check progress of my claim... they told me that I have skipped a premium of September 2015.... I went to my bank to check what happened... remember is February and they got their money on January .... again on February ... they got their money..... till to date I was not halped... yesterday they called me and tell me that there are forms that I have to fill and fax it back to them.... MNT FORMS... THEY are asking to have access on my phone form the day of an accident... from 10h00 AM TO 16H00 pm.... I am really frustrated ... I was hoping that by now my car will be long repaired but ......
Your concern as aforementioned has been received and is noted.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage to both ourselves and our clients.
As you are aware, we are currently awaiting documentation from yourself before the investigation of your claim can be finalised. The request for your cell phone documents is not an invasion into your call history but rather used to triangulate the scene of the accident.
Nevertheless, once we have received this from you, our claims team have indicated that your claim will be in a position to be submitted for a decision.
Kind regards,
The PMD Team
Your concern as aforementioned has been received and is noted.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage to both ourselves and our clients.
As you are aware, we are currently awaiting documentation from yourself before the investigation of your claim can be finalised. The request for your cell phone documents is not an invasion into your call history but rather used to triangulate the scene of the accident.
Nevertheless, once we have received this from you, our claims team have indicated that your claim will be in a position to be submitted for a decision.
Kind regards,
The PMD Team