LL
Lindiwe L
1 reviews | Active since Mar 2009
20 Oct 2015, 11:38
UNHAPPY WITH A CLAIM OUTCOME
I am appalled at the service I received from Prime Meridian. I took out comprehensive cover for my Brand New Vehicle Renault Clio with them. I was involved in an accident. When I put in a claim it was horror. Suddenly I am told that they will only cover as per instalment contributed (honestly it feels like its a saving account hey). In a case where my vehicle is written off then what?! Total quotation amount which was sent to me is R31,732.37 and Martin Senekal told me that they contribute R6000 only and I need to pay the difference(R25732.37). I don't have that kind of money lying around
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Prime South Africa's replyOfficial
22 Oct 2015, 16:53Hello Makhumo,
Hello Lindiwe,
Thank you for bringing your concern to our attention. We pride ourselves on the many commendations we receive for the excellent manner in which our Tele-Assistants convey our products.
A thorough review of your telephonic conversation at inception of the policy (available on request) confirms that our Tele-Assistant did a creditable job in explaining the policy terms and conditions to you. Further complete policy documentation, with summaries, examples were received by you shortly thereafter. Moreover we offer a 24 hour pre-recorded multi-language explanation service.
Special consideration and careful explanation was given with regards to the working and benefit accumulation in terms of the Accident Contribution Benefit, as you showed keen interest in this regard. The accumulated benefit amount should therefore not have come to you as any surprise.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello Lindiwe,
Thank you for bringing your concern to our attention. We pride ourselves on the many commendations we receive for the excellent manner in which our Tele-Assistants convey our products.
A thorough review of your telephonic conversation at inception of the policy (available on request) confirms that our Tele-Assistant did a creditable job in explaining the policy terms and conditions to you. Further complete policy documentation, with summaries, examples were received by you shortly thereafter. Moreover we offer a 24 hour pre-recorded multi-language explanation service.
Special consideration and careful explanation was given with regards to the working and benefit accumulation in terms of the Accident Contribution Benefit, as you showed keen interest in this regard. The accumulated benefit amount should therefore not have come to you as any surprise.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 Oct 2015, 16:53
Official
Hello Makhumo,
Hello Lindiwe,
Thank you for bringing your concern to our attention. We pride ourselves on the many commendations we receive for the excellent manner in which our Tele-Assistants convey our products.
A thorough review of your telephonic conversation at inception of the policy (available on request) confirms that our Tele-Assistant did a creditable job in explaining the policy terms and conditions to you. Further complete policy documentation, with summaries, examples were received by you shortly thereafter. Moreover we offer a 24 hour pre-recorded multi-language explanation service.
Special consideration and careful explanation was given with regards to the working and benefit accumulation in terms of the Accident Contribution Benefit, as you showed keen interest in this regard. The accumulated benefit amount should therefore not have come to you as any surprise.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello Lindiwe,
Thank you for bringing your concern to our attention. We pride ourselves on the many commendations we receive for the excellent manner in which our Tele-Assistants convey our products.
A thorough review of your telephonic conversation at inception of the policy (available on request) confirms that our Tele-Assistant did a creditable job in explaining the policy terms and conditions to you. Further complete policy documentation, with summaries, examples were received by you shortly thereafter. Moreover we offer a 24 hour pre-recorded multi-language explanation service.
Special consideration and careful explanation was given with regards to the working and benefit accumulation in terms of the Accident Contribution Benefit, as you showed keen interest in this regard. The accumulated benefit amount should therefore not have come to you as any surprise.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team