MA
Ms A
1 reviews | Active since Jan 2024
12 Nov 2024, 17:01
Unhappy potential customer
Spoke to Andiswa in sales department who assisted me with a quote. Initially we had agreed upon a premium of R1567 . When I got the policy schedule a premium of R1602 is on the policy schedule . I had to be the one calling them to try and find out what’s happening only after I called that’s when I got the correct premium that we agreed upon. I’m not happy with the type of service I received, if this is the kind of service I receive at inception then what about when I need to claim? Poor service
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Replies (2)
Prime South Africa's replyOfficial
13 Nov 2024, 07:18Dear Ms Mayeza ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply13 Nov 2024, 07:18
Official
Dear Ms Mayeza ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
15 Nov 2024, 07:01 Hello Ms M,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We are delighted to see that our Retentions team has contacted you to clarify the miscommunication.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We are delighted to see that our Retentions team has contacted you to clarify the miscommunication.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Prime South Africa's reply15 Nov 2024, 07:01
Official
Hello Ms M,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We are delighted to see that our Retentions team has contacted you to clarify the miscommunication.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We are delighted to see that our Retentions team has contacted you to clarify the miscommunication.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team