TN
Thulani N
1 reviews | Active since Sept 2023
13 Aug 2025, 13:04
Unhappy old client
New Access included in my policy, which was not there before. I have been a client of PMD for years and have never claimed before and last week I added another car in my Policy and requested PMD to reduce my premium on the old Policy. They sent me a new Policy documentation and when I compare the old Policy Documentation to the new one I notice they added a new "Excess" which was not there on the old Policy which is R25 540,00 (Theft/High jacking Excess). When I questioned them, they said they will get back at me, am still waiting. I sent them emails with both Policy documents and it's been a week now. Nothing have been done. I'm even considering getting a new insurance company.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Aug 2025, 14:38Dear Thulani, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply13 Aug 2025, 14:38
Official
Dear Thulani, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
18 Aug 2025, 11:48Hello Thulani,
Thank you for sharing your concerns. We value your loyalty as a long-standing client and appreciate the opportunity to address this matter.
The update to your policy, including the theft and hijacking excess, was implemented in line with the Policyholder Protection Rules (PPR). These changes are designed to ensure compliance and maintain the sustainability of our offerings. We understand how this may have been unexpected, and we sincerely regret any inconvenience caused.
Our retentions team has already reached out to provide you with an alternative quote that excludes the excess. Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road. Should you require further clarity or assistance, we are here to help and will prioritize resolving your concerns promptly.
Your feedback is important to us, and we are committed to ensuring your peace of mind. Please feel free to contact us directly for any additional support.
Kind regards,
The PMD Team
Thank you for sharing your concerns. We value your loyalty as a long-standing client and appreciate the opportunity to address this matter.
The update to your policy, including the theft and hijacking excess, was implemented in line with the Policyholder Protection Rules (PPR). These changes are designed to ensure compliance and maintain the sustainability of our offerings. We understand how this may have been unexpected, and we sincerely regret any inconvenience caused.
Our retentions team has already reached out to provide you with an alternative quote that excludes the excess. Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road. Should you require further clarity or assistance, we are here to help and will prioritize resolving your concerns promptly.
Your feedback is important to us, and we are committed to ensuring your peace of mind. Please feel free to contact us directly for any additional support.
Kind regards,
The PMD Team
Prime South Africa's reply18 Aug 2025, 11:48
Official
Hello Thulani,
Thank you for sharing your concerns. We value your loyalty as a long-standing client and appreciate the opportunity to address this matter.
The update to your policy, including the theft and hijacking excess, was implemented in line with the Policyholder Protection Rules (PPR). These changes are designed to ensure compliance and maintain the sustainability of our offerings. We understand how this may have been unexpected, and we sincerely regret any inconvenience caused.
Our retentions team has already reached out to provide you with an alternative quote that excludes the excess. Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road. Should you require further clarity or assistance, we are here to help and will prioritize resolving your concerns promptly.
Your feedback is important to us, and we are committed to ensuring your peace of mind. Please feel free to contact us directly for any additional support.
Kind regards,
The PMD Team
Thank you for sharing your concerns. We value your loyalty as a long-standing client and appreciate the opportunity to address this matter.
The update to your policy, including the theft and hijacking excess, was implemented in line with the Policyholder Protection Rules (PPR). These changes are designed to ensure compliance and maintain the sustainability of our offerings. We understand how this may have been unexpected, and we sincerely regret any inconvenience caused.
Our retentions team has already reached out to provide you with an alternative quote that excludes the excess. Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road. Should you require further clarity or assistance, we are here to help and will prioritize resolving your concerns promptly.
Your feedback is important to us, and we are committed to ensuring your peace of mind. Please feel free to contact us directly for any additional support.
Kind regards,
The PMD Team