KK
Kgomotso K
1 reviews | Active since Mar 2024
26 Aug 2025, 09:00
Unhappy customer/Dissapointed
Disappointed in Prime SA, my car has been with them since 04 August and even Today im still getting an excuse of awaiting parts, this is really disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Aug 2025, 12:10Dear Kgomotso, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply26 Aug 2025, 12:10
Official
Dear Kgomotso, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
29 Aug 2025, 11:18Dear Kgomotso M,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that we always do all in our power to avoid delays during the repair process. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, such as the sourcing and delivery of the parts required to safely repair your car. We can confirm that the required parts are expected to arrive on Monday.
Our Market Conduct Team is already looking into the matter and will provide further detailed feedback to you.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Kind regards,
The Prime SA Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that we always do all in our power to avoid delays during the repair process. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, such as the sourcing and delivery of the parts required to safely repair your car. We can confirm that the required parts are expected to arrive on Monday.
Our Market Conduct Team is already looking into the matter and will provide further detailed feedback to you.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Kind regards,
The Prime SA Team
Prime South Africa's reply29 Aug 2025, 11:18
Official
Dear Kgomotso M,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that we always do all in our power to avoid delays during the repair process. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, such as the sourcing and delivery of the parts required to safely repair your car. We can confirm that the required parts are expected to arrive on Monday.
Our Market Conduct Team is already looking into the matter and will provide further detailed feedback to you.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Kind regards,
The Prime SA Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that we always do all in our power to avoid delays during the repair process. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, such as the sourcing and delivery of the parts required to safely repair your car. We can confirm that the required parts are expected to arrive on Monday.
Our Market Conduct Team is already looking into the matter and will provide further detailed feedback to you.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Kind regards,
The Prime SA Team