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Beon B
1 reviews | Active since Nov 2021
19 Nov 2021, 07:47
Unhappy customer poor service by primeredian direct
If you are insured with primeredian direct pmd please change and use another insurance i claimed for an accident whereby they rejected it and told me i didnt send them updated photos of my car which no one contacted me to inform me about updated photos before my accident they rather decided to pay an installment into my account the one from the month of the accident i asked for the recording which they say they informed me of photos before the accident but still havent received any im also gona call the ombudsman today looks to me they just looking for a reason not to pay out... MR B BAM ***
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Replies (3)
Prime South Africa's replyOfficial
19 Nov 2021, 08:02Dear Beon B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Nov 2021, 08:02
Official
Dear Beon B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
BB
Beon B's updateReviewer Update
19 Nov 2021, 08:11How will you give feedback in 2 days when your customer care doesn't even call back when they say they will call
BB
Beon B's update19 Nov 2021, 08:11
Reviewer Update
How will you give feedback in 2 days when your customer care doesn't even call back when they say they will call
Prime South Africa's replyOfficial
24 Nov 2021, 07:15Dear Beon B,
Thank you for your post.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase.
We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive.
As you are aware, in order for cover to be reinstated after a premium payment is missed, you need to make payment of the premium and submit updated photographs of the insured vehicle.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 Nov 2021, 07:15
Official
Dear Beon B,
Thank you for your post.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase.
We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive.
As you are aware, in order for cover to be reinstated after a premium payment is missed, you need to make payment of the premium and submit updated photographs of the insured vehicle.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team