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RHULANE N
1 reviews | Active since Nov 2017
29 Sept 2020, 09:42
Unhappy customer
why do we have to pay car insurance if claiming is such a drag?. If the insurance will take their time with long investigations before they can approve the claim then why do we have to have insurance?. We pay the premiums each and every month without any questions but when its time for them to pay its a problem. I have claimed on the 10th of September but my claim has not yet been finalized. Now I'm told that they are waiting for feedback from Sasria. I dont remember signing anything with them. This makes me feel like the insurance is dragging their feet not to cover the claim.
Helpful (0)
Replies (6)0
Replies (6)
Prime South Africa's replyOfficial
29 Sept 2020, 10:25Dear Rhulane N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Sept 2020, 10:25
Official
Dear Rhulane N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
30 Sept 2020, 08:43Dear Rhulane N,
Thank you for your post.
Unlike many other insurers, we are delighted to confirm that your affordable Comprehensive policy includes cover under Sasria.
At PMD, we pride ourselves in ensuring that our policyholders are aware of the products they are purchasing. This is why our policy documents are easy to read and understand. Before the purchase of your policy, you were informed that where your vehicle is damaged or lost through riots, strikes or public disorder, you will be covered by Sasria SOC Ltd.
Kindly keep in mind that we are reliant on Sasria’s turnaround times regarding the validation of claims as they are an independent company.
We confirm that our Market Conduct Team has already been in contact with you to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 Sept 2020, 08:43
Official
Dear Rhulane N,
Thank you for your post.
Unlike many other insurers, we are delighted to confirm that your affordable Comprehensive policy includes cover under Sasria.
At PMD, we pride ourselves in ensuring that our policyholders are aware of the products they are purchasing. This is why our policy documents are easy to read and understand. Before the purchase of your policy, you were informed that where your vehicle is damaged or lost through riots, strikes or public disorder, you will be covered by Sasria SOC Ltd.
Kindly keep in mind that we are reliant on Sasria’s turnaround times regarding the validation of claims as they are an independent company.
We confirm that our Market Conduct Team has already been in contact with you to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
RN
RHULANE N's updateReviewer Update
06 Oct 2020, 22:54My car is really not safe at SMD. My tracker called me to say my battery is being removed from my car????????????????????????????????. How long will this claim take because it is almost a month now. With no feedback
RN
RHULANE N's update06 Oct 2020, 22:54
Reviewer Update
My car is really not safe at SMD. My tracker called me to say my battery is being removed from my car????????????????????????????????. How long will this claim take because it is almost a month now. With no feedback
RN
RHULANE N's updateReviewer Update
12 Oct 2020, 13:34i was on a call with Sasria and i was told that they are waiting for the merit on my claim, they say it might take up to a year.
I don't have time to wait, Please fix my car or cancel my contract and give me back all my money. i won't wait this long and still pay premiums for something that is in your position
Yall are too quick to debit money from our accounts but don't deliver.
Yall are too quick to debit money from our accounts but don't deliver.
RN
RHULANE N's update12 Oct 2020, 13:34
Reviewer Update
i was on a call with Sasria and i was told that they are waiting for the merit on my claim, they say it might take up to a year.
I don't have time to wait, Please fix my car or cancel my contract and give me back all my money. i won't wait this long and still pay premiums for something that is in your position
Yall are too quick to debit money from our accounts but don't deliver.
Yall are too quick to debit money from our accounts but don't deliver.
RN
RHULANE N's updateReviewer Update
26 Oct 2020, 10:15Guys. There's no way yall can fix my car and yall wait for Sasria like other insurances do if it takes this long? Comeon guys
RN
RHULANE N's update26 Oct 2020, 10:15
Reviewer Update
Guys. There's no way yall can fix my car and yall wait for Sasria like other insurances do if it takes this long? Comeon guys
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RHULANE N's updateReviewer Update
01 Nov 2020, 19:02Its almost 2 months now. Is that how yall treat all your clients?
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RHULANE N's update01 Nov 2020, 19:02
Reviewer Update
Its almost 2 months now. Is that how yall treat all your clients?