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Nokusho M

1 reviews | Active since Apr 2025

19 Apr 2025, 16:10

UNHAPPY CLIENT WITH PRIME SA SERVICES.

My car was involved in an accident 27/01/25. My claim was approved 12/02/25, but until today my car is still with the panel beater, because Prime SA does not deliver parts on time and sending them 1 by 1, which makes it difficult for the Panel beater to finish with the repairs. They made me wait the whole week and still delivered incomplete parts. I've written several emails to them still my matter is not resolved. Nothing is communicated to me. I am the one calling them for updates. Everyday i am speaking to a different consultant. I have never been in contact with the person handling my case. Every time i want to speak to them or the parts Manager they are always busy. I requested a delivery note after they said they delivered everything. But i never recieved it. They are not responding to the emails sent by the panel beater. They are always giving me false information, yet i have never missed any payments and I am paying on time! PRIME SA THE WORST INSURANCE. I DO NOT RECOMMEND THEM!

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Replies (2)
Prime South Africa
Prime South Africa's reply19 Apr 2025, 21:47
Official
 Dear Nokusho, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa
Prime South Africa's reply29 Apr 2025, 08:25
Official
 Dear Nokusho M,

Thank you for sharing your feedback. 

At Prime, we strive to minimise delays during the repair process and ensure a smooth experience for our clients. However, certain factors beyond the control of the repairer, ourselves, or you as the client can sometimes impact timelines.

In this instance, we can confirm that part delays, which were outside the repairer’s control, contributed to the extended repair time. While we understand how frustrating this can be, we are committed to ensuring your vehicle is returned in a safe and roadworthy condition.

As a gesture of goodwill, we have already app**** a premium discount to acknowledge the inconvenience caused. Our Market Conduct Team will be in contact with you to provide you with further clarity.

It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.

Assuring you of our continued best endeavors on your behalf.

Kind regards,
The Prime SA Team