GM
Godfrey M
1 reviews | Active since Jul 2020
27 Mar 2025, 21:12
Unhappy Client
On Mon the 24th i was involved in a car accident, the car is drivable, only fender and bumper damaged. Anyway their claim process was smooth TAT was quicker than expected. However I'm not with paying access fee of Over 8k, wherelse the damages may be done at Renew It for R6589 that's less than my access fee. In this case most insurance allows the policy holder to choose different panelbeaters. It seems they not worried about loosing a client(me) and few referrals.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
28 Mar 2025, 12:58Dear Godfrey, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply28 Mar 2025, 12:58
Official
Dear Godfrey, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
02 Apr 2025, 15:37 Hello Godfrey M,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding the excess fee and the cost of repairs. At Prime, we strive to provide fair and transparent outcomes while ensuring our clients receive quality service.
The applicable excess includes both the main driver excess and the early claims excess, as outlined in your policy terms. While we understand your frustration, our internal complaints team is available to provide further clarity and address any additional concerns you may have.
Our Market Conduct team will be in touch to provide further clarity.
At Prime, we are committed to offering value-for-money insurance products and a personalised experience that prioritises our clients’ needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding the excess fee and the cost of repairs. At Prime, we strive to provide fair and transparent outcomes while ensuring our clients receive quality service.
The applicable excess includes both the main driver excess and the early claims excess, as outlined in your policy terms. While we understand your frustration, our internal complaints team is available to provide further clarity and address any additional concerns you may have.
Our Market Conduct team will be in touch to provide further clarity.
At Prime, we are committed to offering value-for-money insurance products and a personalised experience that prioritises our clients’ needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Apr 2025, 15:37
Official
Hello Godfrey M,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding the excess fee and the cost of repairs. At Prime, we strive to provide fair and transparent outcomes while ensuring our clients receive quality service.
The applicable excess includes both the main driver excess and the early claims excess, as outlined in your policy terms. While we understand your frustration, our internal complaints team is available to provide further clarity and address any additional concerns you may have.
Our Market Conduct team will be in touch to provide further clarity.
At Prime, we are committed to offering value-for-money insurance products and a personalised experience that prioritises our clients’ needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding the excess fee and the cost of repairs. At Prime, we strive to provide fair and transparent outcomes while ensuring our clients receive quality service.
The applicable excess includes both the main driver excess and the early claims excess, as outlined in your policy terms. While we understand your frustration, our internal complaints team is available to provide further clarity and address any additional concerns you may have.
Our Market Conduct team will be in touch to provide further clarity.
At Prime, we are committed to offering value-for-money insurance products and a personalised experience that prioritises our clients’ needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
GM
Godfrey M's updateReviewer Update
04 Apr 2025, 04:54Thanks for the swift and smooth response. The claim process was quicker than expected. However the excess fee is unacceptable and i won't pay for it as mentioned before i have made quotes that are way lower than your access fee. Nothing needs to be replaced on my car the 2 fenders can be fixed with proper tools. And your nominated repair advised me that you guys outsource the parts which apparently takes long they even showed me 3 cars that are standing there gathering dust for more than a month. And those guy's process takes more than 3 weeks. So basically my car will be there for almost 3 months? Oh they also agree y'all are reaping off with the early access fee (apparently they can repair it with for than 8k). As s result & favour they ended up suggesting to replace unnecessary parts & repaint the whole Car. So my question is why do y'all only work with one panel beater??? I'd suggest just like most insurers out there if a client can't afford the ridiculous access fee. Let then fix the car on their own with your help. I'M CURRENTLY LOOKING FOR ANOTHER INSURANCE & THE 5 PEOPLE I REFERRED WILL BE CANCELING AS WELL UNLESS MY DEMANDS ARE MET. to think i was about to refer 3 more colleagues and this is the thanks i get. You've lost 6 clients if my demands are not met. And i see my 10% discount on this month's premium was not app****.
GM
Godfrey M's update04 Apr 2025, 04:54
Reviewer Update
Thanks for the swift and smooth response. The claim process was quicker than expected. However the excess fee is unacceptable and i won't pay for it as mentioned before i have made quotes that are way lower than your access fee. Nothing needs to be replaced on my car the 2 fenders can be fixed with proper tools. And your nominated repair advised me that you guys outsource the parts which apparently takes long they even showed me 3 cars that are standing there gathering dust for more than a month. And those guy's process takes more than 3 weeks. So basically my car will be there for almost 3 months? Oh they also agree y'all are reaping off with the early access fee (apparently they can repair it with for than 8k). As s result & favour they ended up suggesting to replace unnecessary parts & repaint the whole Car. So my question is why do y'all only work with one panel beater??? I'd suggest just like most insurers out there if a client can't afford the ridiculous access fee. Let then fix the car on their own with your help. I'M CURRENTLY LOOKING FOR ANOTHER INSURANCE & THE 5 PEOPLE I REFERRED WILL BE CANCELING AS WELL UNLESS MY DEMANDS ARE MET. to think i was about to refer 3 more colleagues and this is the thanks i get. You've lost 6 clients if my demands are not met. And i see my 10% discount on this month's premium was not app****.