1 reviews | Active since Dec 2025
UNHAPPY CLIENT
I am really upset with Prime. My claim was rejected because of what I said contradict with of what the assessor have assessed. I was not involved in an accident but there were floods( Natural Disaster) that caught me on the road on my way home and ran over water and bumper as well as number plate fell and Prime says that not what happened. Everyone newspaper including TV showed pictures of the south coast when it was hit by floods and many people had the similar incident as me but my claim was rejected by my insurance company where other companies paid for their client. It very upsetting to see many good reviews while our claims are being rejected, maybe if I should have died on those floods Prime would be much happy since Natural disasters is being neglected. Maybe it goes on based on the province your reside at since I am in KZN of course I will be treated like a fool.
Now I have to pay for them since they towed me and moved my cars to various locations without advising me and now I am liable for payment including towing it back to home in the state it was on after incident.
I wish to advise the public thing twice before joining because if you report and incident for Natural disaster it will be rejected as they don't wish to pay .
The Prime SA Team
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service and address any misunderstandings.
We understand how frustrating it must be to feel that your claim was not handled as expected. At Prime, we are committed to ensuring fair and transparent outcomes for all our clients, and we take every claim seriously, assessing it based on the evidence provided and expert evaluations.
At Prime, we require our clients to provide accurate and complete information when registering a claim, in order to accurately determine the outcome. Unfortunately, in this instance, discrepancies were identified during the validation process, which impacted our ability to confirm the claim's validity. Our Market Conduct Team is already in contact with you and will provide a further detailed response.
At Prime, we pride ourselves on offering value-for-money insurance products and personalised service. Our goal is to provide peace of mind to all our clients, even in challenging times.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service and address any misunderstandings.
We understand how frustrating it must be to feel that your claim was not handled as expected. At Prime, we are committed to ensuring fair and transparent outcomes for all our clients, and we take every claim seriously, assessing it based on the evidence provided and expert evaluations.
At Prime, we require our clients to provide accurate and complete information when registering a claim, in order to accurately determine the outcome. Unfortunately, in this instance, discrepancies were identified during the validation process, which impacted our ability to confirm the claim's validity. Our Market Conduct Team is already in contact with you and will provide a further detailed response.
At Prime, we pride ourselves on offering value-for-money insurance products and personalised service. Our goal is to provide peace of mind to all our clients, even in challenging times.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team