Unhappy client

Item: Prime South Africa
Rating: 1
Author: Rami S

I have been a client and insured with PMD since 2019, 2022 16 December lost control of the vehicle on a road that is sway (curve) and downhill. Lodged a claim and today is the 3rd of Jan 2023 and I have no feedback on progress, only thing they keep doing is calling me asking me to confirm what transpired and that's it end of the call. To date I am sure I have received more than 5 calls but no feedback on my claim, whether it's approved or not.

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

03 Jan 2023, 08:12

Dear Rami S,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Prime South Africa's reply03 Jan 2023, 08:12

Official

Dear Rami S,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Rami S's updateReviewer Update

03 Jan 2023, 08:15

But that's what you said after a lodged the claim on the 16th December until today.

Rami S's update03 Jan 2023, 08:15

Reviewer Update

But that's what you said after a lodged the claim on the 16th December until today.