1 reviews | Active since Oct 2024
Unhappy client
I insured my car with PMD for about 1 year with some months now. Now I got into an accident where my car was struck by lightning early as Feb 2024, where it was towed to Bloemfontein repairer. 1st quote was done around April 2024, estimated around 23 thousand worse was only outside items that were on the list but was sure about that.
2nd quotation was done around May 2024, but when I make a follow-up, the car is not yet done.
I consistently called the insurance, trying to check the status of the car, but I never got a good response, one saying they are waiting for Merc mechanic to check exactly what's wrong.
They finally did a diagnostic check on the car and found out it needs ECU. They ordered it overseas, and the unhappy client was waiting for it to be delivered, but they kept postponing at the same time. My insurance is quiet, and there is no communication.
My point here is that PMD insurance failed me even today. My car is not back. We are talking about 7 months now, worse not even will to compensate with another car, but they always receive premiums monthly.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
It is troubling to hear of your experience as we always do all in our power to avoid delays during the repair process. As we are sure you appreciate, it can happen that the repair process is affected by some factors outside our control such as the delay in parts from the supplier.
Our Market Conduct Team has already been alerted to your experience and will provide you with assistance and further clarity regarding the repair process shortly.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
It is troubling to hear of your experience as we always do all in our power to avoid delays during the repair process. As we are sure you appreciate, it can happen that the repair process is affected by some factors outside our control such as the delay in parts from the supplier.
Our Market Conduct Team has already been alerted to your experience and will provide you with assistance and further clarity regarding the repair process shortly.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team