1 reviews | Active since Oct 2016
unhappy and dissapointed
<p>On the 23de of July I had an accident with my vehicle. I followed procedure reporting the accident to the insurance and to the police station. As i was the only person and my car that was in the accident. I reversed into a sament pillar. It took over 2 month for them to send me approved amount after sending pictures and so on.</p> <p> </p> <p>They did not send out an assesor to evaluate the damage to my car. Sent me a repair cost summary of R6 519.00. And approved amount of R9 554.00 contrebuting toward repairs of my car.</p> <p> </p> <p>They sent me a list of SAMBRA opproved panelbeaters which I went to Le Mans as they are the closest to me. Got a quote from them that came to R11 973.26 as the insurance never sent an assesor they never added a new light and left bumper slide.</p> <p> </p> <p>Antoinette at Le Mans phoned and spoke to Loren Welkom who was very rude towards Antoinette as she just wanted to know there was two summary costs which one is the correct one Loren said to Antoinette that she will put the phone down on her. Antoinette also advised me that they previously battled to get payment out of the insurance.</p> <p> </p> <p>I would like the insurance please assist with this matter. I have taken my car in today 01/11/2016. I need my car back asap. The panelbeater will not release my car until the insurance has paid. </p>
Hello Leony-bates,
We are truly sorry to hear about the misunderstanding, and we would like to thank you for bringing it to our attention.
Our aim is to provide world class service to our policyholders during every interaction, and therefore your concern is very important to us.
Our Claims team has confirmed that we have been in communication with your chosen repairer, and are currently clarifying the additional cost of the repairs to your vehicle. Once we receive the requested documents from the repairer for these additional costs, the repairs to your vehicle will be finalised, and you will be back on the road.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Hello Leony-bates,
We are truly sorry to hear about the misunderstanding, and we would like to thank you for bringing it to our attention.
Our aim is to provide world class service to our policyholders during every interaction, and therefore your concern is very important to us.
Our Claims team has confirmed that we have been in communication with your chosen repairer, and are currently clarifying the additional cost of the repairs to your vehicle. Once we receive the requested documents from the repairer for these additional costs, the repairs to your vehicle will be finalised, and you will be back on the road.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.