SM
Sthembiso M
1 reviews | Active since Dec 2021
08 Oct 2024, 10:05
Unhappy about PMD insurance and Glassfit Menlyn
Pmd car insurance i'm so disappointed on them, i reported a smash and grap that was done last week Tuesday the 2nd of October, till today my car is without a window.they told me that glassfit is going to take over, I'm the one now who calls glassfit to find out what's going on, nobody ever updates me.
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Replies (2)
Prime South Africa's replyOfficial
08 Oct 2024, 11:18Dear Sthembiso
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply08 Oct 2024, 11:18
Official
Dear Sthembiso
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
11 Oct 2024, 16:05Dear Sthembiso M,
Thank you for your post. We assure you that PMD prides itself on providing world-class client service at every interaction.
We regret to learn that expectations surrounding the repair of the chip on the windscreen were not met. The matter was escalated to the Market Conduct Department and a thorough investigation was conducted.
We are pleased to note that Glasfit has ordered the glass for the fitment of your right rear window, which was delivered, and a booking date arranged with you.
Unlike many other insurers, with Prime, the excess payable when you claim under your comprehensive cover reduces to absolute zero- and in a remarkably short time.
We are assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply11 Oct 2024, 16:05
Official
Dear Sthembiso M,
Thank you for your post. We assure you that PMD prides itself on providing world-class client service at every interaction.
We regret to learn that expectations surrounding the repair of the chip on the windscreen were not met. The matter was escalated to the Market Conduct Department and a thorough investigation was conducted.
We are pleased to note that Glasfit has ordered the glass for the fitment of your right rear window, which was delivered, and a booking date arranged with you.
Unlike many other insurers, with Prime, the excess payable when you claim under your comprehensive cover reduces to absolute zero- and in a remarkably short time.
We are assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team