tJ
thando J
1 reviews | Active since May 2022
05 Mar 2026, 16:56
Ungrateful company.
I am disappointed i submitted a claim for the first time and i understand my account was behind but by the time i submitted it was upto date and funny enough it was declined but it was my first and last time dealing with them as they seem not to make exception even though you have been with them for a long time and now am searching around for another company that has more benefits will advise not to go with these guys though they are cheap so does their service as well.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Mar 2026, 17:03Hello Thando, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply05 Mar 2026, 17:03
Official
Hello Thando, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
06 Mar 2026, 16:33Hello Thando J,
Thank you for your post.
At Prime, we are dedicated to provide fair and transparent outcomes and all our decisions are grounded in the basic principles of insurance.
Following an in‑depth review of your concern, we’ve regret that your cover was not active before the accident, but as received premiums ensure cover and provide peace of mind, missing premiums leads to policies lapsing and more financial stress. We can only approve claims where cover is active and the event falls within the agreed policy terms; paying a claim outside those terms would mean providing a benefit that isn’t insured, which wouldn’t be fair or sustainable for all our clients.
Our Market Conduct team is already in contact with you and will walk you through the decision step by step.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply06 Mar 2026, 16:33
Official
Hello Thando J,
Thank you for your post.
At Prime, we are dedicated to provide fair and transparent outcomes and all our decisions are grounded in the basic principles of insurance.
Following an in‑depth review of your concern, we’ve regret that your cover was not active before the accident, but as received premiums ensure cover and provide peace of mind, missing premiums leads to policies lapsing and more financial stress. We can only approve claims where cover is active and the event falls within the agreed policy terms; paying a claim outside those terms would mean providing a benefit that isn’t insured, which wouldn’t be fair or sustainable for all our clients.
Our Market Conduct team is already in contact with you and will walk you through the decision step by step.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team