1 reviews | Active since Jan 2025
Unfairly treatment😢
I am not happy on how my claim was handled by Prime Meridian Direct. My husband was in a frightening situation where he was nearly hijacked.My claim was declined due speed limit of 90km on 60km road. He lost control and rolled near the bridge by the grace of the Lord he survived because of the safety belt. His actions were influenced by a real safety concern and I believe the circumstances should have been taken into account rather than focusing only on speed factor. On top of that they have not sent me the confirmation letter stating that my claim was declined due to speed limit. I received a call on Monday 17th of August 2026 and today is 21st of August 2926 no email or sms. I also told them via call and email that I want to dispute😢 I am so frustrated. 💔ðŸ˜
You'll receive a full response within 2 working days. Please click "see more" to view our full update once posted.
Kind regards,
The Prime SA Team
You'll receive a full response within 2 working days. Please click "see more" to view our full update once posted.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we are committed to providing fair outcomes and excellent service to all our clients, ensuring that every decision aligns with the terms of the policy.
As per our records, the claim was rejected under a specific exclusion where it has been established that the driver exceeded the speed limit by more than 20 km/h. We understand that you noted during the claim your husband felt under threat of attack; however, as per our validation of the claim, the objective evidence obtained did not support this. We also note that the written outcome was sent to your husband as he was recorded as the claimant; we will forward it to you as well to ensure you have it.
Our Market Conduct team has already provided you with clarity on our position.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we are committed to providing fair outcomes and excellent service to all our clients, ensuring that every decision aligns with the terms of the policy.
As per our records, the claim was rejected under a specific exclusion where it has been established that the driver exceeded the speed limit by more than 20 km/h. We understand that you noted during the claim your husband felt under threat of attack; however, as per our validation of the claim, the objective evidence obtained did not support this. We also note that the written outcome was sent to your husband as he was recorded as the claimant; we will forward it to you as well to ensure you have it.
Our Market Conduct team has already provided you with clarity on our position.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team