1 reviews | Active since Jul 2016
Unfair treatment towards their customers
<p>i decided to join PMD life cover grow to cover my father who passed away in April 2016 it is more than 2 months later and PMD has not approved nor declined our claim instead my family and I have to bare the brunt of *********** staff in a government hospital - the claim is still being investigated which makes no sense my father is dead and buried no amount of investigations can change that. I was told 30 days is how long it takes for the investigation to be done it is now well over 60 days and we are no where near knowing where we stand. It is disgusting that you treat people who are going through so much trauma of losing a loved one then have to face a poor customer experience and undo stress. </p>
Hello RMB0021,
We are truly sorry to learn of your loss and understand how wearisome this time can be.
Given the unique nature of our insurance product, we are unfortunately exposed to a higher than usual amount of risk. To mitigate this risk, all information provided by clients upon submission of a claim needs to be verified and validated by independent sources as far as possible.
Although a delay was experienced in obtaining the relevant hospital file, you will be pleased to know that we have now received the file and your claim has been submitted for review. Our claims team will be sure to provide you with further feedback regarding the outcome of your claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello RMB0021,
We are truly sorry to learn of your loss and understand how wearisome this time can be.
Given the unique nature of our insurance product, we are unfortunately exposed to a higher than usual amount of risk. To mitigate this risk, all information provided by clients upon submission of a claim needs to be verified and validated by independent sources as far as possible.
Although a delay was experienced in obtaining the relevant hospital file, you will be pleased to know that we have now received the file and your claim has been submitted for review. Our claims team will be sure to provide you with further feedback regarding the outcome of your claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team