Unfair treatment

Kindly note that Prime South Africa dumped me during my dark days. I joined Prime South Africa family in April 2025 and promised heaven and earth with agreement of 21st of every month to pay my premius. However, on 10 November 2025, my policy was reviewed and requested to change the installment date to 7th of every month of which there was no issue. Subsequently, I was involved in an accident before the due date of the first installment which was 07 December 2025. I was greatful as my car was well towed during the incident. Unfortunately, my claim was rejected by Prime SA at the time of finalizing the claim and informed that I missed to pay my premiums on the 21st that was reviewed. The agreement I reached with their consultant was that my debit order for the installment would be on December 7th and I felt assured that I was covered as everything was in order as per policy schedule. Now I am dumped followed by several payment threats and at the same time I am taking care of injuries and shock with my family. I humble needs your urgent intervention. Thank you