NM
Nkosingiphile M
1 reviews | Active since Oct 2025
06 Jan 2026, 22:01
Unfair Treatment and mediation
My Accidental Claim is declined without being investigated whilst every document was provided to them
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Jan 2026, 07:21Hello Nkosingiphile , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply07 Jan 2026, 07:21
Official
Hello Nkosingiphile , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
08 Jan 2026, 09:30Hello Nkosingiphile M,
Thank you for sharing your concerns with us. We appreciate all feedback as it helps us improve and maintain transparency.
After reviewing your claim, we confirmed that the decision was made in accordance with the terms and conditions of your policy and supported by reliable evidence, including data from the vehicle’s Event Data Recorder. This technology provides accurate and objective information, which formed part of the assessment process.
Our Market Conduct Department will be in contact with you to provide further clarity and address any questions you may have.
Prime South Africa remains dedicated to providing value-for-money insurance products with professional and compassionate service, ensuring peace of mind for all our clients.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns with us. We appreciate all feedback as it helps us improve and maintain transparency.
After reviewing your claim, we confirmed that the decision was made in accordance with the terms and conditions of your policy and supported by reliable evidence, including data from the vehicle’s Event Data Recorder. This technology provides accurate and objective information, which formed part of the assessment process.
Our Market Conduct Department will be in contact with you to provide further clarity and address any questions you may have.
Prime South Africa remains dedicated to providing value-for-money insurance products with professional and compassionate service, ensuring peace of mind for all our clients.
Kind regards,
The Prime SA Team
Prime South Africa's reply08 Jan 2026, 09:30
Official
Hello Nkosingiphile M,
Thank you for sharing your concerns with us. We appreciate all feedback as it helps us improve and maintain transparency.
After reviewing your claim, we confirmed that the decision was made in accordance with the terms and conditions of your policy and supported by reliable evidence, including data from the vehicle’s Event Data Recorder. This technology provides accurate and objective information, which formed part of the assessment process.
Our Market Conduct Department will be in contact with you to provide further clarity and address any questions you may have.
Prime South Africa remains dedicated to providing value-for-money insurance products with professional and compassionate service, ensuring peace of mind for all our clients.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns with us. We appreciate all feedback as it helps us improve and maintain transparency.
After reviewing your claim, we confirmed that the decision was made in accordance with the terms and conditions of your policy and supported by reliable evidence, including data from the vehicle’s Event Data Recorder. This technology provides accurate and objective information, which formed part of the assessment process.
Our Market Conduct Department will be in contact with you to provide further clarity and address any questions you may have.
Prime South Africa remains dedicated to providing value-for-money insurance products with professional and compassionate service, ensuring peace of mind for all our clients.
Kind regards,
The Prime SA Team