Unfair practice to claims

On the 17th of December 2024, our BMW 320i 2018 model was ******. The matter was reported at Benoni Police station on 17 December 2024 [Police case no: 368/12/2024]

The car in question has been insured with Prime South Africa for 6months and before I was insured with MiWay and KingPrice for over 10years.

When the car was 1st reported it seemed the claim will be resolved soon and conveniently to me as the client. Today is the 17th of March 2025. The communication limited to none. I have spoken to Xoli, Buyi between the day of the claim December 2024 and today. I Have submitted all the required documents, I have supp**** all information as required by the investigating officers sent by yourself, I have ensured that all requirements are met by the insurance in order to fulfill the claim however I'm still left wanting.

The silence and gaps in this claim has all traces of you wanting to decline my claim for no reason. I will be sending a formal letter to the Ombuds for short term insurance if this is not resolved in the next 72 hours. I will state how I was treated unfairly in your processes and there was never clear communication as per market conduct and TCF. I have not been allowed a clear channel to communicate and claim as per outcome 6 of TCF. Your claim processes is not client centric and it is draining for the client. Insurance is meant to assist me in cases like this however its been 4 months of dead silences and dead ends and it is not acceptable. I will be reporting this matter to Osti as a matter of URGENCY if no feedback is received.