mK
mpumelelo K
1 reviews | Active since Aug 2019
06 Aug 2019, 08:57
unfair customer services
I am not happy about the way they handled my claim PMD its very terrible insurance they have declined my claim after I was involved in an accident and they were supposed to approve my car quotation they've just declined my claim without informative reason after I have waited for 15 days for them to finish the investigation Policy .they always look for the ways of not paying your claim . Honestly this is not a car insurance, people need to be careful this company (full of *******)
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Replies (2)
Prime South Africa's replyOfficial
06 Aug 2019, 15:09 Dear mpumelelo K
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply06 Aug 2019, 15:09
Official
Dear mpumelelo K
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
14 Aug 2019, 10:08Dear Mpumelelo K,
Thank you for taking the time to bring your consternation regarding the outcome of your claim to our attention.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
We understand your distress regarding the outcome of your claim. We are obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Thank you for taking the time to bring your consternation regarding the outcome of your claim to our attention.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
We understand your distress regarding the outcome of your claim. We are obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Prime South Africa's reply14 Aug 2019, 10:08
Official
Dear Mpumelelo K,
Thank you for taking the time to bring your consternation regarding the outcome of your claim to our attention.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
We understand your distress regarding the outcome of your claim. We are obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Thank you for taking the time to bring your consternation regarding the outcome of your claim to our attention.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
We understand your distress regarding the outcome of your claim. We are obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide a further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team