NM
Neliswa M
1 reviews | Active since Sept 2023
15 Aug 2024, 11:42
unexpected disappointment
Was so disappointed when being stuck far away from home as woman, my keys were accidentally locked inside the car was hoping will get help from PMD as i have choosen comprehensive cover...
They said they cannot assist me with when my keys are locked inside the car and had nothing on me, all my belongings were locked inside the car and they were my hope to rescue me as my car insurance
The lady never even give me the chance to ask anything, but had a question as i am on comprehensive cover, not sure if is there any cover that is topper than that which might offer asssistant on such, i accepted as was not communicated when signing contract , was an assumption as orther insurances does help.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
15 Aug 2024, 12:06Dear Neliswa
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Aug 2024, 12:06
Official
Dear Neliswa
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
21 Aug 2024, 11:09 Dear Neliswa M,
Thank you for your feedback we value hearing from our policyholders as their welfare and safety are of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met.
The issue has been escalated to our Towing and Roadside Assistance Team, where a thorough investigation is taking place.
Our Market Conduct Team confirms that they will contact you soon to provide detailed information about the investigation's results.
We are pleased to inform you that in addition to our 24-hour nationwide roadside assistance, PMD offers a transport benefit to ensure your safe return home.
We assure you of our ongoing best efforts on your behalf.
Kind regards,
The Prime Team.
Thank you for your feedback we value hearing from our policyholders as their welfare and safety are of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met.
The issue has been escalated to our Towing and Roadside Assistance Team, where a thorough investigation is taking place.
Our Market Conduct Team confirms that they will contact you soon to provide detailed information about the investigation's results.
We are pleased to inform you that in addition to our 24-hour nationwide roadside assistance, PMD offers a transport benefit to ensure your safe return home.
We assure you of our ongoing best efforts on your behalf.
Kind regards,
The Prime Team.
Prime South Africa's reply21 Aug 2024, 11:09
Official
Dear Neliswa M,
Thank you for your feedback we value hearing from our policyholders as their welfare and safety are of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met.
The issue has been escalated to our Towing and Roadside Assistance Team, where a thorough investigation is taking place.
Our Market Conduct Team confirms that they will contact you soon to provide detailed information about the investigation's results.
We are pleased to inform you that in addition to our 24-hour nationwide roadside assistance, PMD offers a transport benefit to ensure your safe return home.
We assure you of our ongoing best efforts on your behalf.
Kind regards,
The Prime Team.
Thank you for your feedback we value hearing from our policyholders as their welfare and safety are of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met.
The issue has been escalated to our Towing and Roadside Assistance Team, where a thorough investigation is taking place.
Our Market Conduct Team confirms that they will contact you soon to provide detailed information about the investigation's results.
We are pleased to inform you that in addition to our 24-hour nationwide roadside assistance, PMD offers a transport benefit to ensure your safe return home.
We assure you of our ongoing best efforts on your behalf.
Kind regards,
The Prime Team.