CP
Charmaine P

1 reviews | Active since Apr 2015

31 Mar 2016, 13:53

********* insurer, useless insurance

Prime Meridian Direct (PMD) has to be one of the most *********, *****, useless insurance companies I've ever come across. Selling so-called \insurance\" at low premium rates and they forget to mention to a pensioner that her insurance policy has a 6 months waiting period (amongst other things they forgot to mention) which means you are not covered for 6 months and yet you pay premiums monthly. <br> <br> The reason people get insurance is to get cover for any loss or risk and that means the policy should be effective/active at the point of signing the policy thus covering you from that point. <br> <br> I've just been told that the claim that has been submitted cannot be approved as the policy has not reached the 6 months period.<br> <br> Furthermore, why let me go through the hassles of getting a police report, filling in your lengthy claim report, submitting it, and even have the assessor come through only to tell me 3 weeks later that my policy is not in effect. "

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Replies (1)
Prime South Africa
Prime South Africa's reply08 Apr 2016, 14:52
Official
Hello CharmaP,

We are sorry to learn of your unfortunate accident that happened earlier in February.

Unfortunately, your claim could not be entertained as a result of the fact that your cover was not in force at the time of the accident.

Whilst we are deeply sympathetic towards your challenging personal circumstances we are obliged to maintain a strict application of our policy terms and conditions for the benefit of all out policyholders.

Nonetheless, a member of our Client Representation department will be in contact with you soon to explain our position herein.

Assuring you of our continued best endeavours.

Kind Regards,
The PMD Team