CC
Cve C
1 reviews | Active since Nov 2021
18 Jan 2022, 08:17
Undesirable service
A car gets in involved in a car accident on the 08th Dec, insurance called and the car is towed. The first issue starts when the insurance instructs that the car be given to a panel beater who is about 200km away from where we stay. The car stays the there for a month with no feedback or approved assessment nor follow up. I had to call the every morning and I would consistently be told that theres outstanding information from the panelbeater and I would call the panelbeater to urge them to submit, even requested the panelbeater to cc me on all emails. Final go an approval in December. Last week drove all the way to where the car is just to learn that the car has not even been started, only stripped.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
18 Jan 2022, 09:27Hello Cve C,
Please provide a policy/claim number so that we may find your details and send you a response.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Please provide a policy/claim number so that we may find your details and send you a response.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Jan 2022, 09:27
Official
Hello Cve C,
Please provide a policy/claim number so that we may find your details and send you a response.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Please provide a policy/claim number so that we may find your details and send you a response.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
CC
Cve C's updateReviewer Update
18 Jan 2022, 10:44CL***
CC
Cve C's update18 Jan 2022, 10:44
Reviewer Update
CL***
Prime South Africa's replyOfficial
18 Jan 2022, 11:17Dear Cve C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Jan 2022, 11:17
Official
Dear Cve C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 Jan 2022, 15:48Dear Cve C
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. Alas, the repair process may be affected by a number of factors that are outside the control of the repairer, as was in your case.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Jan 2022, 15:48
Official
Dear Cve C
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. Alas, the repair process may be affected by a number of factors that are outside the control of the repairer, as was in your case.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
CC
Cve C's updateReviewer Update
20 Jan 2022, 18:54Thank you for the response, the accident was on the 08 November 2021 and it has been more than 2 months without the car. This response provides no comfort or assurance. I have no words.
CC
Cve C's update20 Jan 2022, 18:54
Reviewer Update
Thank you for the response, the accident was on the 08 November 2021 and it has been more than 2 months without the car. This response provides no comfort or assurance. I have no words.