1 reviews | Active since Mar 2009
Unbelievably slow Insurance response
<p>My car window was broken while shopping at Spar Noordwyk on 24 May and I reported the incident to my insurance the next day. I received forms to complete on the next day and I completed and mailed them back the same friday, 27 May. it took them the whole of monday the 29th to confirm receipt of these forms. After a week they asked for the "damage photos" and i sent that immediately. I had to call after two weeks of no feedback, asking if they forgot my claim. First they said they did not receive the pictures and when I made noise, some Byron guy told me he received them and he is attending to it immediately. Last week Alicia called me to say she is my nominated assessor and she'll be validating my case and it might take close to 30 days. I HAVE CLAIMED FOR A BROKEN/SMASHED WINDOW, not a whole car. How long must i wait? And why? I have never seen such a slow insurance. I regret the day I joined them. I am so frustrated. My kids have flu now because we have been travelling in a windowless car for close to four weeks now. This is beyond pathetic!</p>
Hello mp****n,
Thank you for taking the time to raise your concern with us.
Our aim is to provide world class services to our policyholders during every interaction accordingly your concern is of grave importance to us.
We assure you that the investigation performed on all claims is not for the sake of creating unnecessary delays but for the protection of all of our clients. This allows us to uphold our promise to them of no premium increases.
Nonetheless, our team has confirmed that your claim has been finalised and the outcome thereof communicated to you last week.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello mp****n,
Thank you for taking the time to raise your concern with us.
Our aim is to provide world class services to our policyholders during every interaction accordingly your concern is of grave importance to us.
We assure you that the investigation performed on all claims is not for the sake of creating unnecessary delays but for the protection of all of our clients. This allows us to uphold our promise to them of no premium increases.
Nonetheless, our team has confirmed that your claim has been finalised and the outcome thereof communicated to you last week.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team