1 reviews | Active since Oct 2014
Unauthorized deduction
I cancelled my contract in writing with this insurance company before they could even deduct their first premium. And I called to confirm that I am cancelling my contract. To my surprise they deducted even after cancelling. This is unacceptable and I demand to be refunded immediately, not in 2 weeks because I know I will be given such excuses and I will not reverse from my back because that will be extra charges on my part
Dear Khumo246,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 3 August 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Khumo246,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 3 August 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Khumo246,
Thank you for your feedback and the time you have taken to bring your concern to our attention.
We would like to express our deepest regret for any inconvenience caused by this unusual occurrence.
Our Client Services Department has confirmed that they have already been in contact with you to process your cancellation and refund requests.
We hope to be of service to you in the future and would like to remind you that with PMD your premium will never increase and there is no excess when you claim.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Dear Khumo246,
Thank you for your feedback and the time you have taken to bring your concern to our attention.
We would like to express our deepest regret for any inconvenience caused by this unusual occurrence.
Our Client Services Department has confirmed that they have already been in contact with you to process your cancellation and refund requests.
We hope to be of service to you in the future and would like to remind you that with PMD your premium will never increase and there is no excess when you claim.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team