NL
Nicole L
1 reviews | Active since Jan 2026
14 Jan 2026, 12:22
Unauthorized Debits
Was a customer, was very happy until my loss claim - wording of travel allowance was questionable. Wanted vehicle documents before payout. 30 days for approval. Months later, they decide to debit my account for non-existent policy, now have to bear the charges of reversal and or failed debits
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Replies (3)
Prime South Africa's replyOfficial
14 Jan 2026, 14:00Hello Nicole Leslie , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply14 Jan 2026, 14:00
Official
Hello Nicole Leslie , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Jan 2026, 17:46Hello Nicole L,
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you. At Prime South Africa, we are committed to providing fair and efficient service, and we take all concerns seriously to ensure our clients feel supported throughout.
Regarding the debit order, we’ve reviewed the purchase call and can confirm that an arrangement was made for the debit to be processed on 31 December 2025.
While the claim may have taken longer than the stipulated timeframe, the validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. Although this may extend the timeframe, it is essential to protect the interests of all our clients.
We can confirm that the payment has already been made into your account. Our internal complaints team will be in touch to provide detailed feedback and address any additional concerns you may have.
At Prime SA, we are dedicated to offering value-for-money insurance and personalised service, ensuring that our clients feel valued and cared for every step of the way.
Committed to resolving your concern with care,
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you. At Prime South Africa, we are committed to providing fair and efficient service, and we take all concerns seriously to ensure our clients feel supported throughout.
Regarding the debit order, we’ve reviewed the purchase call and can confirm that an arrangement was made for the debit to be processed on 31 December 2025.
While the claim may have taken longer than the stipulated timeframe, the validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. Although this may extend the timeframe, it is essential to protect the interests of all our clients.
We can confirm that the payment has already been made into your account. Our internal complaints team will be in touch to provide detailed feedback and address any additional concerns you may have.
At Prime SA, we are dedicated to offering value-for-money insurance and personalised service, ensuring that our clients feel valued and cared for every step of the way.
Committed to resolving your concern with care,
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Jan 2026, 17:46
Official
Hello Nicole L,
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you. At Prime South Africa, we are committed to providing fair and efficient service, and we take all concerns seriously to ensure our clients feel supported throughout.
Regarding the debit order, we’ve reviewed the purchase call and can confirm that an arrangement was made for the debit to be processed on 31 December 2025.
While the claim may have taken longer than the stipulated timeframe, the validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. Although this may extend the timeframe, it is essential to protect the interests of all our clients.
We can confirm that the payment has already been made into your account. Our internal complaints team will be in touch to provide detailed feedback and address any additional concerns you may have.
At Prime SA, we are dedicated to offering value-for-money insurance and personalised service, ensuring that our clients feel valued and cared for every step of the way.
Committed to resolving your concern with care,
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you. At Prime South Africa, we are committed to providing fair and efficient service, and we take all concerns seriously to ensure our clients feel supported throughout.
Regarding the debit order, we’ve reviewed the purchase call and can confirm that an arrangement was made for the debit to be processed on 31 December 2025.
While the claim may have taken longer than the stipulated timeframe, the validation process involves a thorough review of all relevant details to ensure an accurate and fair outcome. Although this may extend the timeframe, it is essential to protect the interests of all our clients.
We can confirm that the payment has already been made into your account. Our internal complaints team will be in touch to provide detailed feedback and address any additional concerns you may have.
At Prime SA, we are dedicated to offering value-for-money insurance and personalised service, ensuring that our clients feel valued and cared for every step of the way.
Committed to resolving your concern with care,
Kind regards,
The Prime SA Team
NL
Nicole L's updateReviewer Update
20 Jan 2026, 17:54Good day. Please may I have the recording of said arrangements. I will not arrange for my account to be debited for no reason. Please provide proof of this payment made to my account
NL
Nicole L's update20 Jan 2026, 17:54
Reviewer Update
Good day. Please may I have the recording of said arrangements. I will not arrange for my account to be debited for no reason. Please provide proof of this payment made to my account