SN
Siphelele N
1 reviews | Active since Mar 2021
25 Sept 2021, 18:09
Unauthorized debit
I spoke to a consultant a few months ago and agree to taking cover, however I called them again within 30 days to let them know I needed to cancel it. The lady said they can put it on hold for two month and would call me again In months to find out if I wish to continue with the cover. They tried to call me but I missed their call and they decided to activate the Insurance whilts the agreement was they were going to speak to me again in two months to find out if I still wish to continue. Now I was debited without my agreement and I want my refund immediately because I did not agree to the reactivation in this two month. I want this canceled and my money refunded urgently as I need it to pay for my expenses.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Sept 2021, 09:48Dear Siphelele N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply26 Sept 2021, 09:48
Official
Dear Siphelele N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Oct 2021, 17:23 Dear Siphelele N,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Prime South Africa's reply04 Oct 2021, 17:23
Official
Dear Siphelele N,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team