sM
sandile M
1 reviews | Active since Apr 2013
26 May 2025, 13:41
Unacceptable service
Unacceptable service. I have been waiting for my car to be repaired since 05.05.2025 till today 26.05.2025 HJ Bosch and sons Panelbeaters haven’t started with repairs because they are waiting for parts to be delivered. Prime has been ordering my car parts for almost 4 weeks now!!!!!!! Last week they promised the Panelbeaters that the parts will delivered on 22.05.2025 to my surprise the parts have not been delivered. I tried to call today and one has a clue of what’s going there. Mind you they refused to let the Panelbeaters order parts themselves this is infuriating. I have car hire service which will expire in a weeks’ time and they won’t take responsibility for the delay they have caused. Don’t take this insurance they are unprofessional and don’t seem to know what they are doing Claim Number: CL***
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
26 May 2025, 14:12Dear Sandile, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply26 May 2025, 14:12
Official
Dear Sandile, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
29 May 2025, 13:01Hello Sandile
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it must be to experience delays in the repair process. At Prime, we are committed to providing fair outcomes and excellent service to all our clients.
Our team has reviewed your claim, and we can confirm that the delay is due to the parts required for your vehicle. We are actively working with the supplier to expedite the delivery. For further updates, our internal complaints team is available to provide detailed feedback and assist you with any additional concerns.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it must be to experience delays in the repair process. At Prime, we are committed to providing fair outcomes and excellent service to all our clients.
Our team has reviewed your claim, and we can confirm that the delay is due to the parts required for your vehicle. We are actively working with the supplier to expedite the delivery. For further updates, our internal complaints team is available to provide detailed feedback and assist you with any additional concerns.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply29 May 2025, 13:01
Official
Hello Sandile
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it must be to experience delays in the repair process. At Prime, we are committed to providing fair outcomes and excellent service to all our clients.
Our team has reviewed your claim, and we can confirm that the delay is due to the parts required for your vehicle. We are actively working with the supplier to expedite the delivery. For further updates, our internal complaints team is available to provide detailed feedback and assist you with any additional concerns.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it must be to experience delays in the repair process. At Prime, we are committed to providing fair outcomes and excellent service to all our clients.
Our team has reviewed your claim, and we can confirm that the delay is due to the parts required for your vehicle. We are actively working with the supplier to expedite the delivery. For further updates, our internal complaints team is available to provide detailed feedback and assist you with any additional concerns.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
sM
sandile M's updateReviewer Update
29 May 2025, 13:33Thank you for the feedback that I’ve been receiving, I have come to a realization that I will not be assisted normally as a client that is valued by Prime. Today 29.05.2025 I was informed by Prime that the car hire service that will expire on 04.06.2025 can only be extended by one 1 day!!! How does one day assist me? This is just being disrespected. The missing part (The Door) is yet to be delivered which means the car will still be at the shop for couple of more days. Your parts department is managed by *********** people who don’t have a clue of what they are doing. The delay due to the parts should not inconvenience me and I shouldn’t be in a situation where I have to fight with Prime to receive fair service. So please review the one-day extension or just inform me on how to cancel the policy after this transaction (Claim).
sM
sandile M's update29 May 2025, 13:33
Reviewer Update
Thank you for the feedback that I’ve been receiving, I have come to a realization that I will not be assisted normally as a client that is valued by Prime. Today 29.05.2025 I was informed by Prime that the car hire service that will expire on 04.06.2025 can only be extended by one 1 day!!! How does one day assist me? This is just being disrespected. The missing part (The Door) is yet to be delivered which means the car will still be at the shop for couple of more days. Your parts department is managed by *********** people who don’t have a clue of what they are doing. The delay due to the parts should not inconvenience me and I shouldn’t be in a situation where I have to fight with Prime to receive fair service. So please review the one-day extension or just inform me on how to cancel the policy after this transaction (Claim).