1 reviews | Active since Jan 2020
Unacceptable Handling of Insurance Claim and Lack of Support
I am writing this review to express my deep disappointment and frustration with the way PMD has handled my recent insurance claim. The level of service and support provided by this company has been utterly unacceptable, leaving me feeling neglected and mistreated as a loyal customer.
Firstly, despite paying my monthly premiums diligently, I found myself in a situation where my claim was not approved. To add insult to injury, the excess fee I paid for the claim, amounting to R1940, was supposed to be claimed from the third party involved. PMD promised via email that the refund would be issued to my account, but to date, I have not received it. This shows a complete disregard for their own promises and a lack of accountability on their part.
Furthermore, when it comes to providing a courtesy vehicle, PMD has failed to deliver. They did not even bother to call me to offer a replacement vehicle, leaving me without transportation for an extended period. It is disappointing to see how little they value the convenience and well-being of their customers.
To make matters worse, the repairer appointed by PMD for my vehicle's repairs proved to be highly unreliable. Not only were the initial repairs inadequate but my vehicle was involved in another accident while in their possession at their yard facility. This resulted in further damage and the loss of a crucial part, which has not been replaced despite an agonizing wait of over six weeks. The repairer's lack of professionalism and disregard for my vehicle's safety is truly disheartening.
It is evident that PMD has failed to uphold its end of the insurance agreement, leaving me in a vulnerable position with no resolution in sight. Their lack of communication, delayed responses, and inability to provide the promised services have left me feeling completely disillusioned.
I strongly advise potential customers to think twice before engaging with PMD. Their track record of poor customer service, refusal to honor their commitments, and negligence in handling claims should serve as a warning to others seeking reliable insurance providers.
I sincerely hope that by sharing my experience, other consumers will be aware of the shortcomings of PMD. It is crucial for businesses to be held accountable for their actions, and I encourage anyone who has faced similar issues to speak up and demand fair treatment.
The PMD Team
The PMD Team
To begin with, my vehicle was entrusted to Nu Wagon Autobody PTY Ltd, an appointed repairer by PMD. The result was a series of unfortunate events that highlight the sheer incompetence and negligence of both parties involved. During the repair process, my vehicle was involved in yet another accident right under the repairer's watch, casting serious doubts on their ability to ensure the safety and security of the vehicles in their care.
Not only did the repairer fail to handle my vehicle responsibly, but the subsequent repair work itself was shockingly subpar. I noticed the glaring absence of a fog lamp cover, an issue that should never have been overlooked. Even more concerning, the Windscreen Washer Fluid Tank was missing entirely, putting my safety at risk and raising questions about the quality control and attention to detail exercised by both the repairer and PMD.
Communication has been equally abysmal. Promised resolutions and timely updates were never delivered, leaving me to fend for myself in a situation that should have been managed with care and professionalism. Despite these glaring failures, I was still required to pay the excess fee, further compounding the injustice and lack of accountability on their part.
I feel utterly let down by [Insurance Company's Name], a company I trusted to provide reliable insurance services and support in times of need. It is disheartening to see the blatant disregard for customer satisfaction and the failure to uphold the principles of transparency, responsibility, and quality assurance.
I strongly caution anyone considering PMD to think twice before entrusting them with their insurance needs. The ordeal I have faced serves as a cautionary tale, and I urge fellow consumers to take their business elsewhere, to companies that prioritize their customers and uphold their commitments.
It is my hope that my review sheds light on the concerning practices and lack of integrity displayed by PMD and that it encourages the necessary changes to prevent others from facing similar ordeals.
To begin with, my vehicle was entrusted to Nu Wagon Autobody PTY Ltd, an appointed repairer by PMD. The result was a series of unfortunate events that highlight the sheer incompetence and negligence of both parties involved. During the repair process, my vehicle was involved in yet another accident right under the repairer's watch, casting serious doubts on their ability to ensure the safety and security of the vehicles in their care.
Not only did the repairer fail to handle my vehicle responsibly, but the subsequent repair work itself was shockingly subpar. I noticed the glaring absence of a fog lamp cover, an issue that should never have been overlooked. Even more concerning, the Windscreen Washer Fluid Tank was missing entirely, putting my safety at risk and raising questions about the quality control and attention to detail exercised by both the repairer and PMD.
Communication has been equally abysmal. Promised resolutions and timely updates were never delivered, leaving me to fend for myself in a situation that should have been managed with care and professionalism. Despite these glaring failures, I was still required to pay the excess fee, further compounding the injustice and lack of accountability on their part.
I feel utterly let down by [Insurance Company's Name], a company I trusted to provide reliable insurance services and support in times of need. It is disheartening to see the blatant disregard for customer satisfaction and the failure to uphold the principles of transparency, responsibility, and quality assurance.
I strongly caution anyone considering PMD to think twice before entrusting them with their insurance needs. The ordeal I have faced serves as a cautionary tale, and I urge fellow consumers to take their business elsewhere, to companies that prioritize their customers and uphold their commitments.
It is my hope that my review sheds light on the concerning practices and lack of integrity displayed by PMD and that it encourages the necessary changes to prevent others from facing similar ordeals.
I've been waiting more than 4 months to get my car to be fixed properly.
They're looking for after market spare parts or second hand ones. It's not fair that they PMD makes me waiting.
I don't think the insurance company should treat their client like this.
Who'll take responsibility if I have an accident because of the missing Windscreen Washer Fluid Tank? What kind of negligence is this?
I'm waiting for PMD to resolve this matter so that I can sell my vehicle. They made me beg for fixing my vehicle. And I still have to pay for insurance premium.
They just take law and apply as they wish. They don't care about human life or providing a proper service.
I've been waiting more than 4 months to get my car to be fixed properly.
They're looking for after market spare parts or second hand ones. It's not fair that they PMD makes me waiting.
I don't think the insurance company should treat their client like this.
Who'll take responsibility if I have an accident because of the missing Windscreen Washer Fluid Tank? What kind of negligence is this?
I'm waiting for PMD to resolve this matter so that I can sell my vehicle. They made me beg for fixing my vehicle. And I still have to pay for insurance premium.
They just take law and apply as they wish. They don't care about human life or providing a proper service.