CM
Celumusa M
1 reviews | Active since Jun 2023
13 Jan 2026, 11:14
Unacceptable Delays and Broken Promises from PMD
PMD is completely unprofessional. Endless delays, broken promises, poor communication, and zero accountability. I was repeatedly misled about my Tyre and Rim claim payout. Avoid at all costs.
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Replies (2)
Prime South Africa's replyOfficial
13 Jan 2026, 14:26Hello Celumusa , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply13 Jan 2026, 14:26
Official
Hello Celumusa , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
15 Jan 2026, 15:16Hello Celumusa M,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claims outcomes. It is troubling to hear of your concern, as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback, as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients’ voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claims outcomes. It is troubling to hear of your concern, as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback, as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients’ voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Jan 2026, 15:16
Official
Hello Celumusa M,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claims outcomes. It is troubling to hear of your concern, as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback, as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients’ voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claims outcomes. It is troubling to hear of your concern, as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback, as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients’ voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team