NH
Ndumiso H
1 reviews | Active since Jan 2022
11 Aug 2022, 21:08
Ultimately dissatisfying customer service.
I am writing this because of the experience im having with PMD my vehicle had been in an accident and they not helped me with nothing but looking for an excuse of not helping me. I have reported and forwarded all the requested documents and information. Been asking my self what have i done to deserve this kind of treatment i have not done anything except being loyal to the company. And to whoever is Reading this if you want to be left stranded and being treated like you dont have insurance take there cover then you’ll understand what i am talking about. On Tv they promise you the World but they do the opposite.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
12 Aug 2022, 08:30Dear Ndumiso H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply12 Aug 2022, 08:30
Official
Dear Ndumiso H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
15 Aug 2022, 17:11Dear Ndumiso H,
We appreciate the opportunity to address your inquiry as we are committed to providing an ever improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness. Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team has already reviewed the matter and confirmed that a detailed correspondence has already been sent to you.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
We appreciate the opportunity to address your inquiry as we are committed to providing an ever improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness. Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team has already reviewed the matter and confirmed that a detailed correspondence has already been sent to you.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
Prime South Africa's reply15 Aug 2022, 17:11
Official
Dear Ndumiso H,
We appreciate the opportunity to address your inquiry as we are committed to providing an ever improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness. Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team has already reviewed the matter and confirmed that a detailed correspondence has already been sent to you.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
We appreciate the opportunity to address your inquiry as we are committed to providing an ever improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness. Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team has already reviewed the matter and confirmed that a detailed correspondence has already been sent to you.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
NH
Ndumiso H's updateReviewer Update
15 Aug 2022, 20:44There’s is nothing fair to the response given to me by you, telling me that my friend parked the car in a unsecured house is no different from my home because it is known that my house doesn’t have a gate same as where it was parked by my friend when he was using my car. On your assessment of the claim you have failed to understand that no one drive busy checking the time and the vehicle was on that road around the estimated time as Sabelo lost his phone before the incident. What you have done is looking for the excuse not to assist me, i have been loyal too much to the company but i will not stop until my lawyer resolved my dissatisfaction with you. What i want to know is if i did not had tracker on my car i am asking my self what was going to be your biggest Weapon against me because you are not with me but fighting with me. You will pay me for all the hustle you have put me through i will make sure.
NH
Ndumiso H's update15 Aug 2022, 20:44
Reviewer Update
There’s is nothing fair to the response given to me by you, telling me that my friend parked the car in a unsecured house is no different from my home because it is known that my house doesn’t have a gate same as where it was parked by my friend when he was using my car. On your assessment of the claim you have failed to understand that no one drive busy checking the time and the vehicle was on that road around the estimated time as Sabelo lost his phone before the incident. What you have done is looking for the excuse not to assist me, i have been loyal too much to the company but i will not stop until my lawyer resolved my dissatisfaction with you. What i want to know is if i did not had tracker on my car i am asking my self what was going to be your biggest Weapon against me because you are not with me but fighting with me. You will pay me for all the hustle you have put me through i will make sure.