AM
Andile M
1 reviews | Active since Aug 2022
22 Oct 2025, 07:13
*****ulent debits
I have called the insurance company at the end of August and beginning of September to cancel my cover. All my requests seems to have fallen on an organisation that refuses to listen to it's clients. Yesterday they debited my account thus resulting in my current insurer not being able to deduct for my cover. This is really horrible as I might lose cover with my current insurer.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 Oct 2025, 09:32Hello Andile, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Oct 2025, 09:32
Official
Hello Andile, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
27 Oct 2025, 09:57Hello Andile M,
Thank you for taking the time to share your concerns with us.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we value the opportunity to address your concerns. Your policy has been cancelled, and the refund for the debited premiums has already been processed.
For any further clarification or assistance, our internal complaints team is available to provide detailed feedback and ensure your concerns are fully resolved.
Prime SA remains dedicated to offering personalised, budget-friendly insurance solutions that meet the needs of our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we value the opportunity to address your concerns. Your policy has been cancelled, and the refund for the debited premiums has already been processed.
For any further clarification or assistance, our internal complaints team is available to provide detailed feedback and ensure your concerns are fully resolved.
Prime SA remains dedicated to offering personalised, budget-friendly insurance solutions that meet the needs of our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Oct 2025, 09:57
Official
Hello Andile M,
Thank you for taking the time to share your concerns with us.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we value the opportunity to address your concerns. Your policy has been cancelled, and the refund for the debited premiums has already been processed.
For any further clarification or assistance, our internal complaints team is available to provide detailed feedback and ensure your concerns are fully resolved.
Prime SA remains dedicated to offering personalised, budget-friendly insurance solutions that meet the needs of our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we value the opportunity to address your concerns. Your policy has been cancelled, and the refund for the debited premiums has already been processed.
For any further clarification or assistance, our internal complaints team is available to provide detailed feedback and ensure your concerns are fully resolved.
Prime SA remains dedicated to offering personalised, budget-friendly insurance solutions that meet the needs of our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team